Marvin Mongcal
Technical Officer
Bongabon, Province Of Nueva Ecija
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Technical Officer
Jones Lang LaSalle (JLL) Philippines
10.2021 - Current
- Resolved unit owner complaints with empathy, resulting in positive customer feedback.
- Reviewing and preparation of Documents to be provided to client during turnover activity.
- Enhanced customer/unit owner satisfaction by promptly addressing concerns and providing accurate information.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Verified documentation to meet client requirements and vision.
- Conducted rigorous quality control checks on units to be be turnover, ensuring all punchlists have been rectified.
- Ensuring all monitoring and data are updated.
- Monitoring all houses are maintained by housekeeping and ground maintenance personnel.
- Filing of house inspection report and warranty claims.
Quality Control Engineer
Sta. Clara International
05.2021 - 10.2021
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained detailed records on all quality-related matters for easy retrieval during audits or investigations if needed.
- Performed quality control audits on pre-production supply chain, verifying continuity of raw materials.
- Ensured consistent product performance by routinely calibrating equipment, monitoring test results, and adjusting processes accordingly.
- Designed and performed product audits to verify quality control parameters were maintained across multiple production runs.
- Completed supporting documentation for testing procedures, and inventory forms.
QAQC Engineer
Megawide Construction
09.2018 - 02.2020
- Improved product quality by implementing rigorous QAQC processes and procedures.
- Conducted thorough inspections for adherence to project specifications, resulting in reduced defects and increased customer satisfaction.
- Prepared, documented and executed detailed test plans, test cases and defect reports.
- Performed and coordinated concrete and steel inspections and determined quality assurance testing models of raw materials and finished products.
- Maintained electronic copies of records by scanning to document completed inspections.
Project Engineer
Project Management and Consultant Inc.
04.2017 - 04.2018
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Monitored clients owner supplied materials onsite.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Evaluated change order requests in response to out-of-scope work activities.
Education
Bachelor of Science - Civil Engineering
Nueva Ecija University of Science And Technology
Cabanatuan City, Province Of Nueva Ecija, Philippines 04.2001 -
Skills
Documentation review
Inspection techniques
Time management
Quality control
Team collaboration
Timeline
Technical Officer
Jones Lang LaSalle (JLL) Philippines
10.2021 - Current
Quality Control Engineer
Sta. Clara International
05.2021 - 10.2021
QAQC Engineer
Megawide Construction
09.2018 - 02.2020
Project Engineer
Project Management and Consultant Inc.
04.2017 - 04.2018
Bachelor of Science - Civil Engineering
Nueva Ecija University of Science And Technology
04.2001 -
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