Marvin Manalastas

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
• Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
• Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
• Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
• Promoted additional items with beverages, increasing store sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Maintained regular and consistent attendance and punctuality.
• Cleaned counters, machines, utensils, and seating areas daily.

• Provided ongoing coaching to staff members, promoting skill development and career progression.
• Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
• Conducted routine inspections to check quality and compliance with established specifications.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
• Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Submitted reports to senior management to aid in business decision-making and planning.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

• Assisted customers with information regarding menu offerings and nutrition information.
• Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
• Adhered to all safety and sanitation standards while preparing and delivering food.
• Adhered closely to food safety standards and restaurant sanitation regulations.
• Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
• Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
• Cleaned and maintained dining area and condiment stations.
• Utilized strong multitasking skills to manage multiple orders simultaneously, resulting in timely delivery of meals to customers.
• Effectively managed time and resources during high-volume periods, prioritizing tasks in order of importance to deliver a seamless dining experience for all guests.
• Examined and double-checked food orders to verify items ordered by customers.
• Delivered food to guest tables with timeliness and efficiency.
• Contributed positively to the overall team dynamic by offering support and assistance when needed to ensure smooth workflow across all areas of the restaurant.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Collaborated with team members to meet high standards of service during peak hours.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Maintained a clean and organized work environment for improved customer experiences.
• Kept customers and crew areas organized.
• Kept all prep areas clean by sweeping, mopping, and washing down counters.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
• Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
• Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
• Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
• Provided exceptional customer service, resulting in increased repeat business and positive reviews.

A Bachelor of Science in Hotel and Restaurant Management (BSHRM) is a four-year graduate program that focuses on the principles and practices of managing hospitality establishments, such as hotels, resorts, restaurants, and other food service and lodging businesses. The program combines theoretical knowledge with practical training in areas like food and beverage service, front office operations, housekeeping, culinary arts, hospitality marketing, tourism management, and business administration. It prepares students for diverse roles in the hospitality industry by developing their leadership, customer service, financial management, and organizational skills, as well as instilling a deep understanding of quality service and global hospitality standards.