Marvin Duran Javier
Jeju City
Summary
Dedicated professional leveraging extensive surveillance expertise within a dynamic organization. Committed to enhancing operational security through a comprehensive understanding of casino environments. Eager to contribute valuable insights and skills gained throughout a successful career in the industry, fostering personal growth and team success. Passionate about maintaining high standards of vigilance and integrity in all responsibilities.
Overview
19
19
years of professional experience
Work History
Supervisor- Surveillance Operations
LT Entertainment Co., LTD
10.2024 - Current
- To protect the company assets through monitoring, observation and reporting. Focused on Casino games including electronic games - the staff and guests both casino and hotel premises. To aid by conducting incident reviews as requested by other department or the Government Authority. To conduct reviews on sensitive incidents and data analysis of the occurence. To collect data and find security risks on table games, machine and or patrons.
Supervisor/trainer – Surveillance
Tiger Resort Leisure and Entertainment Inc., Entertainment City, Pasay City Philippines
05.2023 - 10.2024
- Assigned on specific Area of Responsibility (AOR). Mainly at Operations and helping on verification, closing of daily logs. Mostly assigned to extensive reviews and monitoring of sensitive profiles. Liaise information to Specialist and above when necessary.
- Assigned as Surveillance Trainer for newly hired Surveillance staffs and refresher courses to current Operators.
Surveillance Operator
Galaxy Entertainment Group Macau, Macau SAR
10.2019 - 10.2022
- To protect the company assets through monitoring, observation and reporting. Focused on Casino games including electronic games - the staff and guests both casino and hotel premises. To aid by conducting incident reviews as requested or as required by certain department or the Government Authority. To investigate suspicious activities, staff, guest and or incident where a possible cheating, stealing and or crime was committed.
Trainer
Newport World Resorts
10.2017 - 10.2019
- To perform training of newly hired Surveillance staffs by introducing Surveillance SOP including the SOP of all other departments. To introduce lessons and assess on their daily progress especially on casino games, mathematical skills, game protection, security risks, updated cheats and scams of all given games and or Electronic Gaming Machines. To give refresher courses and Game Protection to all Surveillance staff.
Operations Supervisor
Newport World Resorts
07.2014 - 10.2017
- To conduct specific AOR weekly, monthly and consolidation annually. To verify observations, incidents and review results. To close shift incident and observation reports before shift ends. Gather highlight incidents and liaise to duty manager. To monitor active VIP and to delegate staff to monitor or to make patron monitoring, losing shoe, major losing shoe or exceptional losing shoe report. To handle staff briefing, allocation of staff console assignments, monitoring of shift breaks and consolidate handover to incoming shift. To send shift report prior shift ends to the duty manager.
Surveillance Special Projects Operator
Newport World Resorts
07.2013 - 07.2014
- To conduct reviews on sensitive incidents and deep analysis on certain scenario. To collect data and find security risks on Casino promotions, table games or electronic gaming machines. To conduct audits utilizing systems and compare during review or monitoring. To perform profile monitoring of POI, staff or Patron.
Surveillance Operator
Newport World Resorts
02.2012 - 07.2013
- Reporting to Supervisor and follow their directives. To conduct reviews on usual incidents raised by other departments, monitor table games with various patrons. To observe Procedural violations, errors, and security risks and cheats.
Cage Cashier
Goldenluck Technologies Inc.
11.2011 - 01.2012
- Assigned at Cage performing front window transactions, Chip Banker and proper documentation of transactions. Junket transactions including settlements, rolling rebate and profit sharing commission.
Table Games Inspector
Goldenluck Technologies Inc.
08.2011 - 11.2011
- To Supervise dealers on assigned tables such as Baccarat and Sic Bo in performing their tableau and payments while maintaining game security. An online casino designed for video streaming and proxy-betting casino operated by Xin Tian Di Junket group.
- Duties and responsibilities
Surveillance Operator/Trainer
Goldenluck Technologies Inc.
03.2011 - 08.2011
- To provide training on games and procedures to new staffs. To create manning, rest day and leave schedules for Surveillance Staffs. To create daily shift report to surveillance Manager.
- Duties and responsibilities
Acting Supervisor
Cagayan Holiday and Leisure Resort
06.2010 - 11.2010
- Tasked to perform Supervisor roles at the Gaming area. Performing table games Supervision, settlement confirmations, fills and credit transactions and tables opening/closing.
Trainer
Cagayan Holiday and Leisure Resort
08.2009 - 06.2010
- Assigned at training room to provide training on newly hired dealers. To introduce tableau and payments of Baccarat game and the entire process. To perform daily assessment and recommendations to training managers.
Casino Dealer
Cagayan Holiday and Leisure Resort
07.2007 - 08.2009
- To perform dealing on assigned tables such as Baccarat, Black Jack, Texas Hold'em and Sic Bo to online tables. The was casino designed for video streaming and proxy-betting casino operated by Sun City Junket group.
Education
Bachelor of Arts - Philosophy
Our Lady of the Angels Seminary
Quezon City, Philippines04.2006
Secondary course - undefined
Sta. Ana National High School
Sta. Ana, Cagayan04.2002
Elementary school - undefined
Kapanikian Elementary School
Sta. Ana, Cagayan03.1998
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Surveillance Systems
- Data Analysis
- Game Protection
- Casino Games
Accomplishments
- Surveillance Leadership Award 2018
- Service Excellence Award 2013 - Top most error observed
- Employee of the Quarter 2013 (Winner)
- Employee of the Year 2013 (Nominee)
References
- Michael Picchanda +8210 6260 1089 Jeju Dream Tower , MichaelKong@jejudreamtower.com
- Ma. Bernadette Pagkalinawan +63917 306 0821 Tiger Resorts (OKada Manila) Bernadette.pagkalinawan@okadamanila.com
- Armi Halili +63917 900 4793 Newport World Resorts armirenz28@gmail.com
Disclaimer
I hereby certify that all information mentioned above is true and correct.
Timeline
Supervisor- Surveillance Operations
LT Entertainment Co., LTD
10.2024 - Current
Supervisor/trainer – Surveillance
Tiger Resort Leisure and Entertainment Inc., Entertainment City, Pasay City Philippines
05.2023 - 10.2024
Surveillance Operator
Galaxy Entertainment Group Macau, Macau SAR
10.2019 - 10.2022
Trainer
Newport World Resorts
10.2017 - 10.2019
Operations Supervisor
Newport World Resorts
07.2014 - 10.2017
Surveillance Special Projects Operator
Newport World Resorts
07.2013 - 07.2014
Surveillance Operator
Newport World Resorts
02.2012 - 07.2013
Cage Cashier
Goldenluck Technologies Inc.
11.2011 - 01.2012
Table Games Inspector
Goldenluck Technologies Inc.
08.2011 - 11.2011
Surveillance Operator/Trainer
Goldenluck Technologies Inc.
03.2011 - 08.2011
Acting Supervisor
Cagayan Holiday and Leisure Resort
06.2010 - 11.2010
Trainer
Cagayan Holiday and Leisure Resort
08.2009 - 06.2010
Casino Dealer
Cagayan Holiday and Leisure Resort
07.2007 - 08.2009
Secondary course - undefined
Sta. Ana National High School
Elementary school - undefined
Kapanikian Elementary School
Bachelor of Arts - Philosophy
Our Lady of the Angels Seminary