Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marvin Frondoza

Operations Leader | Risk & Control Expert | Financial Services Strategist
Taguig

Summary

Strategic and results-driven operations leader with over 17 years of progressive experience across global financial institutions, including JPMorgan Chase, Deutsche Bank, and HSBC. Proven expertise in operational design, risk and control, client delivery, systems migration, and process transformation—aligned with front-to-back office platforms, including experience in custody, trade lifecycle management, and middle-office services. Adept at leading cross-functional teams, managing high-impact migrations, and optimizing workflows through automation and platform integration.

Overview

13
13
years of professional experience

Work History

Business Control Officer III

ING Hubs Philippines
11.2023 - Current
  • Spearhead operational risk design and control resilience across multiple Asia locations, supporting the first line of defense (1LoD) for Non-Financial Risk (NFR) governance.
  • Collaborate with global and local teams to implement internal control frameworks aligned with enterprise and regulatory risk appetites.
  • Strengthen issue monitoring and remediation oversight to ensure business compliance and operational integrity.

Senior Associate, Middle Office – Client Instruction Capture

J.P. Morgan Chase & Co.
02.2022 - 10.2023
  • Led APAC and Middle East markets in end-to-end trade settlement operations for custody clients, ensuring broker coordination, STP achievement, and seamless trade lifecycle execution.
  • Managed the integration of processing and fails management platforms, streamlining operational handoffs and enhancing stakeholder communication speed by 40%.
  • Partnered with Tech and Ops to migrate core processes to a strategic platform—achieving 80% processing improvement and enhanced scalability.
  • Managed a diverse team focused on risk mitigation, capacity planning, and operational resilience, achieving a 90% employee engagement score.

Associate, Middle Office – Client Instruction Capture

J.P. Morgan Chase & Co.
08.2018 - 02.2022
  • Owned operational settlements for 29 MENA and EMEA markets, maintaining regulatory compliance and improving trade success rates.
  • Standardized global processes and introduced a unified control checklist, improving global consistency and reducing turnaround time.

Associate – Trade Capture

Deutsche Knowledge Services (Deutsche Bank)
09.2012 - 08.2018
  • Developed an APAC-wide currency conversion tool that eliminated risk from missing non-deliverable FX entries and ensured accurate downstream reporting.
  • Led BCP consolidation across operational sites, cutting costs and improving continuity readiness.
  • Implemented a regional escalation matrix to expedite resolution of reconciliation issues—reducing resolution time by 50%.

Education

Bachelor of Science - Psychology

Far Eastern University
Manila
2003

Skills

  • Operations Strategy & Execution

  • Risk Management & Internal Controls

  • System Migration Support

  • Process Automation & Standardization

  • Middle Office & Custody Operations

  • Stakeholder management

  • Incident management

Timeline

Business Control Officer III

ING Hubs Philippines
11.2023 - Current

Senior Associate, Middle Office – Client Instruction Capture

J.P. Morgan Chase & Co.
02.2022 - 10.2023

Associate, Middle Office – Client Instruction Capture

J.P. Morgan Chase & Co.
08.2018 - 02.2022

Associate – Trade Capture

Deutsche Knowledge Services (Deutsche Bank)
09.2012 - 08.2018

Bachelor of Science - Psychology

Far Eastern University

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Marvin FrondozaOperations Leader | Risk & Control Expert | Financial Services Strategist