Marvin B. Madelo
IT TECHNICAL SUPPORT
MABALACAT CITY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
16
16
years of professional experience
Work History
CCTV AND DATA INFRUSTRUCTURE CONTRACTOR
NBC COMPUTERS
Clarkview, Oasis Arcade, Building 2 Don Juico Ave, Angeles, 2009 Pampanga
02.2010 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated with clients to define project requirements and deliverables.
IT Technical Support Specialist
NBC COMPUTERS
Clarkview, Oasis Arcade, Building 2 Don Juico Ave, Angeles, 2009 Pampanga
09.2008 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Other devices.
- Managed high levels of call flow and responded to Clients technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
Computer Technician
PC AXIS By MORIN
Balibago Angeles City
06.2007 - 09.2008
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Education
High School Diploma -
ANGELES CITY NATIONAL HIGH SCHOOL
ARAYAT BLVD. ANGELES CITY PAMPANGA 06.2002 - 04.2006
BASIC COMPUTER OPERATION
MOBILE POWER TECHNICAL TRAINING CENTER
DAU, MABALACAT PAMPANGA 09.2006 - 01.2007
COMPUTER TECHNICIAN
MOBILE POWER TECHNICAL TRAINING CENTER
DAU, MABALACAT PAMPANGA 02.2007 - 05.2007
CCTV Groundworks & Installation
Innovative Technology
Sen. Gil Puyat Ave. Pasay City, 09.2013 - 09.2013
INTERNET CAFE BUSINESS 101 AND APPLICATIONS
Innovative Technology
Sen. Gil Puyat Ave. Pasay City 12.2013 - 12.2013
OPEN SOURCE WEB CLUSTERING AND LOAD BALANCE
PINOY LINUX AND PH-LWUG
NIA BUILDING EDSA QUEZON CITY 08.2014 - 08.2014
VIM DISKLESS SYSTEM SETUP
VIM DISKLESS TRAINING SEMINAR
Brgy. Pembo, Makati City 09.2017 - 09.2017
PFSENSE; CYBER SECURITY IMPLEMENTATION
PRACTICAL SEMINAR
NIA BUILDING EDSA, DILIMAN QUEZON CITY 07.2018 - 07.2018
PFSENSE; FOSS ENTERPRISE SECURITY IMPLEMENTATION
PRACTICAL SEMINAR
NIA BUILDING EDSA, DILIMAN , QUEZON CITY 07.2018 - 07.2018
CCBOOT DISKLESS SEMINAR
EASYPC Computing Inc.
8459 Kalayaan Ave. Cor. Don Pedro,Makati City 10.2018 - 10.2018
ELECTRICAL INSTALLATION AND MAINTENANCE NC2 CERT.
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUT
DAU MABALACAT CITY PAMPANGA 07.2019 - 09.2019
AUTOCAD 2023 - 2D,3D COLOR RENDERING
MICROCADD PAMPANGA
DOLORES, SAN FERNANDO PAMPANGA 07.2023 - 08.2023
Skills
Maintenance and Repair
Timeline
AUTOCAD 2023 - 2D,3D COLOR RENDERING
MICROCADD PAMPANGA
07.2023 - 08.2023
ELECTRICAL INSTALLATION AND MAINTENANCE NC2 CERT.
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUT
07.2019 - 09.2019
CCBOOT DISKLESS SEMINAR
EASYPC Computing Inc.
10.2018 - 10.2018
PFSENSE; CYBER SECURITY IMPLEMENTATION
PRACTICAL SEMINAR
07.2018 - 07.2018
PFSENSE; FOSS ENTERPRISE SECURITY IMPLEMENTATION
PRACTICAL SEMINAR
07.2018 - 07.2018
VIM DISKLESS SYSTEM SETUP
VIM DISKLESS TRAINING SEMINAR
09.2017 - 09.2017
OPEN SOURCE WEB CLUSTERING AND LOAD BALANCE
PINOY LINUX AND PH-LWUG
08.2014 - 08.2014
INTERNET CAFE BUSINESS 101 AND APPLICATIONS
Innovative Technology
12.2013 - 12.2013
CCTV Groundworks & Installation
Innovative Technology
09.2013 - 09.2013
CCTV AND DATA INFRUSTRUCTURE CONTRACTOR
NBC COMPUTERS
02.2010 - Current
IT Technical Support Specialist
NBC COMPUTERS
09.2008 - Current
Computer Technician
PC AXIS By MORIN
06.2007 - 09.2008
COMPUTER TECHNICIAN
MOBILE POWER TECHNICAL TRAINING CENTER
02.2007 - 05.2007
BASIC COMPUTER OPERATION
MOBILE POWER TECHNICAL TRAINING CENTER
09.2006 - 01.2007
High School Diploma -
ANGELES CITY NATIONAL HIGH SCHOOL
06.2002 - 04.2006
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