Marvilyn Gomez
Davao City, Province Of Davao Del Sur,DAS
Summary
A dynamic leader with proven expertise in staff management and customer service, honed at Folded and Hung. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Skilled in handling sensitive information, showcasing a blend of hard and soft skills. Achievements include significantly improving team efficiency and client relations.
Overview
10
10
years of professional experience
Work History
Supervisor
Folded and Hung
03.2012 - 04.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Secretary
Camilet Enterprises
01.2005 - 01.2006
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
BBA - Human Resources Management
University of Muindanao
Davao City, Province Of Davao Del Sur, Philippines06-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Advanced (C1)
Timeline
Supervisor
Folded and Hung
03.2012 - 04.2015
Secretary
Camilet Enterprises
01.2005 - 01.2006
BBA - Human Resources Management
University of Muindanao
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