MARVIE L. MADELO
Davao city
Summary
Driven and dedicated professional with a strong commitment to achieving personal and organizational objectives. Seeking a challenging role to develop skills, experience, and knowledge base. Committed to working diligently and with unwavering determination to contribute effectively to team and company success.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
PH GLOBAL JET EXPRESS INC
10.2022 - Current
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
WAITRESS/CASHIER
The French Olive (Patisserie & Restaurant)
09.2017 - 09.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Learned duties for various positions and provided backup at key times.
ADMIN/RECEPTIONIST
Al Hamad Security Services
08.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
CUSTOMER SERVICE REPRESENTATIVE
Aunicaj International Trading Corporation
09.2015 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
ON-THE-JOB TRAINING (600 HRS)
StarjedMicro Financing Corporation
12.2014 - 03.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collected, arranged, and input information into database system.
Education
BS BUSINESS ADMINISTRATION GRADUATE - Marketing Management
Saint Paul University Surigao
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Gigaquit National School of Home Industries
03.2011
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Competent in written and verbal communication
- Good interpersonal skill
- Customer service
- Active listening
- Paperwork processing
References
- Vivian R., Canda, GENERAL MANAGER, SURE STAY PLUS HOTEL BY BEST WESTERN CEBU CITY
- Contact numbers are available upon request
Timeline
CUSTOMER SERVICE REPRESENTATIVE
PH GLOBAL JET EXPRESS INC
10.2022 - Current
WAITRESS/CASHIER
The French Olive (Patisserie & Restaurant)
09.2017 - 09.2019
ADMIN/RECEPTIONIST
Al Hamad Security Services
08.2016 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE
Aunicaj International Trading Corporation
09.2015 - 02.2016
ON-THE-JOB TRAINING (600 HRS)
StarjedMicro Financing Corporation
12.2014 - 03.2015
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Gigaquit National School of Home Industries
BS BUSINESS ADMINISTRATION GRADUATE - Marketing Management
Saint Paul University Surigao
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