Marvi James Acebedo
Pasig
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
16
16
years of professional experience
Work History
Caregiver
Blessed HomeCare
San Diego
02.2022 - 07.2025
- Provided compassionate care and daily assistance to elderly and disabled clients.
- Monitored health conditions and supported clients' physical and emotional well-being.
- Maintained a safe and comfortable home environment while fostering client independence.
Virtual Assistant
Virtupal
04.2022 - 06.2025
- Make outbound calls to property owners, leads, and potential clients using a script provided.
- Qualify leads and gather relevant information (property details, seller motivation, etc.).
- Schedule appointments or follow-ups for the sales team.
- Maintain detailed call logs and update the CRM with accurate lead information.
- Handle objections professionally and maintain a positive, enthusiastic tone.
- Manage and organize digital files, emails, and contact lists.
- Prepare documents such as listing agreements, contracts, and marketing materials.
- Assist with data entry, CRM updates, and reporting.
- Help coordinate meetings, property showings, and follow-ups.
- Perform general office tasks and support other team members as needed.
Facebook Content Moderator
TaskUs
08.2021 - 01.2022
- Reviewed and moderated user-generated content to ensure compliance with platform guidelines.
- Acted as Subject Matter Expert (SME), supporting team leader with scorecard/dashboard creation, reporting analysis, and coaching.
- Served as the first point of contact in the absence of the team leader.
Travel Counselor
Carlson Wagonlit Travel
01.2016 - 10.2018
- Assisted international clients with travel arrangements using Global Distribution Systems (GDS).
- Managed bookings for flights, hotels, car rentals, and train reservations.
- Delivered personalized travel solutions while ensuring compliance with client policies.
Team Leader
WNS
Quezon City
05.2012 - 11.2015
- Supervised and guided a team to achieve performance targets and service goals.
- Conducted regular coaching, performance evaluations, and team development activities.
- Collaborated with management on recruitment, training, and process improvements.
Technical Support Representative
Concentrix
Quezon City
02.2011 - 03.2012
- Resolved customer inquiries using troubleshooting techniques and product knowledge.
- Documented customer interactions in the support ticketing system for tracking purposes.
- Maintained high service standards through efficient call handling and issue resolution.
Customer Service Representative/Technical Support Representative
Sitel
Pasig
09.2009 - 06.2011
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with troubleshooting technical issues related to product activation.
Education
Bachelor of Science - Nursing
Jose Rizal University
Jose Rizal University01.2007
Skills
- Customer Service
- Technical Support
- Team Leadership
- Performance Management
- Travel Booking
- Global Distribution Systems (GDS)
- Content Moderation
- Policy Enforcement
- Caregiving
- Health Monitoring
- Communication
- Problem Solving
Timeline
Virtual Assistant
Virtupal
04.2022 - 06.2025
Caregiver
Blessed HomeCare
02.2022 - 07.2025
Facebook Content Moderator
TaskUs
08.2021 - 01.2022
Travel Counselor
Carlson Wagonlit Travel
01.2016 - 10.2018
Team Leader
WNS
05.2012 - 11.2015
Technical Support Representative
Concentrix
02.2011 - 03.2012
Customer Service Representative/Technical Support Representative
Sitel
09.2009 - 06.2011
Bachelor of Science - Nursing
Jose Rizal University