Summary
Overview
Work History
Education
Skills
Business Ventures
Certification
Timeline
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MARVERICK ALONZO

MARVERICK ALONZO

Consultant/Manager
Caloocan

Summary

With over a decade of exceptional experience in the travel industry, customer service, sales, leadership, management, and politics, my relentless pursuit of better experiences in both life and career drives me forward. Fueled by unwavering grit, passion for excellence, and unwavering determination, I am motivated to reach even greater heights to fulfill a deeper sense of purpose.

Overview

15
15
years of professional experience
3
3
Certifications

Work History

Gaming Support Agent - Chat Support

5CA
06.2024 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to an average of 40 customer inquiries per day and resolved complaints to establish trust and increase satisfaction.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.

Marine & Corporate Travel Consultant

ATPI Philippines
Makati
07.2023 - 04.2024
  • Managed an average of 40 complex international travel arrangements per day, ensuring smooth and seamless experiences for business travelers.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.

Operations & Reservations Manager

Viyahe Philippines, Inc
Makati
03.2018 - 10.2020
  • Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
  • Managed team of 20 reservation agents, ensuring high-quality service and accurate bookings.
  • Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
  • Empowered the team to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Senior Officer (Operations Supervisor)

Yapster e-Travel, Inc
Makati
05.2010 - 10.2017
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Coached junior team members, fostering professional growth and improving overall team performance.
  • Maintained database systems to track and analyze operational data.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

Bachelor of Science in Commerce - Tourism Management

Far Eastern University
Manila

Skills

  • Operations management

  • Incident management

  • People management

  • Customer service

  • Database management

  • Conflict resolution

  • Photoshop

Business Ventures

Minokawa Innovative Ventures (2016 - Present)

Co-Founder


  • Streamlined operational processes for improved efficiency and cost reduction.
  • Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers needs and preferences.


Pru Life UK (2020 - Present)

Licensed Financial Advisor

Certified Investment Advisor


  • Developed comprehensive financial plans for clients to help them reach their short-term and long-term financial goals.
  • Consistently met or exceeded sales targets by effectively identifying and converting leads to clients.
  • Trained new hires on firm policies, procedures, and best practices to ensure a seamless integration into the team.
  • Spearheaded initiatives aimed at improving overall team performance through collaboration and sharing of best practices among colleagues.


CA Seafood Malabon (2020 - 2022)

Co-owner, General Manager


  • Grew the customer base through targeted outreach
  • Streamlined operational processes for improved efficiency and cost reduction
  • Established foundational processes for business operations
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement

Certification

Certificate of Distinction - Abacus Basic Reservation and Ticketing

Timeline

Gaming Support Agent - Chat Support

5CA
06.2024 - Current

Marine & Corporate Travel Consultant

ATPI Philippines
07.2023 - 04.2024

Operations & Reservations Manager

Viyahe Philippines, Inc
03.2018 - 10.2020

Senior Officer (Operations Supervisor)

Yapster e-Travel, Inc
05.2010 - 10.2017

Bachelor of Science in Commerce - Tourism Management

Far Eastern University
MARVERICK ALONZOConsultant/Manager