Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline

MARVELYN GONZALES MALLARI

Tagaytay City

Summary

Banking operations expert with broad experience in key business disciplines- Consumer Banking Operations, Investment Banking, Collections, Risk and Compliance. Proven experience in sustaining cordial relationships with customers and ensuring the attainment of customer satisfaction and business retention. Passionate Assistant Team Leader with almost 8 years experienced leading teams in a fast-paced environment. A result-oriented General Manager with 5 years’ experience as a manager of our small family business. With over 4 years strong background as Audit Committee for Cooperative monitoring the adequacy and effectiveness of Cooperative’s management and internal control system. Doing review of financial records, policies in accordance with the Cooperative principles. I am flexible and adaptable to changing business situations and circumstances. I am willing to travel extensively to fulfill corporate objectives.

Overview

23
23
years of professional experience

Work History

Freelance Tax Compliance
05.2023 - Current
  • Prepare tax computations ensuring compliance with relevant tax laws and regulations
  • Responsible for submission of various BIR monthly, quarterly and annual reports for VAT and NON-VAT taxpayers and file them thru Electronic Filing and EBIR offline
  • Monitor tax deadlines and ensure timely remittance of tax payers to avoid penalties
  • Facilitates the processing of authority to print, Form 2303, closing of open cases and other BIR related transactions
  • Maintain accurate and organized records of all tax filings, payments and send it to clients as their reference
  • Provide assistance on how to do basic bookkeeping

Domain Specialist

WIPRO
07.2022 - 04.2023
  • Client: Citibank – Ledgers Aggregation and Integrity (LAI) Service Delivery
  • Partner with the FRSS Citibank Team and actively involve performing the functional testing of the enhanced application
  • Provided support in setting up/account opening customer accounts
  • Established and maintained data pertaining to customer accounts
  • Processed closing of customer accounts
  • Responsible for ensuring the project work is done in a timely manner

Administrative Assistant

REMOTE STAFF INC
07.2020 - 06.2022
  • Property Management:
  • Posting of tenant’s payment into the system
  • Received, prepare invoices and processing them immediately for payment using REI Cloud and Console
  • Updating Owner, Tenant’s and Supplier’s data into the system
  • Preparing Lease Agreement monthly in accordance to owner’s instruction
  • Send out notices to tenant’s in arrears
  • Processed bond lodgement and bond refund via RTA website
  • Checking and verifying tenant’s information thru tenancy database for the next potential tenant
  • Reviewed documents such as IDs, Financial documents for tenant’s application
  • Handling incoming emails and addressing the concerns effectively.

General Manager

LAKEVIEW PRINTING SERVICES AND TRADING
07.2020 - 06.2022
  • Managed a team of five
  • Delegate tasks, answering employee questions and resolving issues if there is any
  • Oversees management of press approvals, edits, reviews, and proofreading before printing the material
  • Monitors quality, accuracy, and timeliness of all orders to ensure customer commitments are met through production of high-quality material that meets customer delivery expectations.
  • Review work processes on a regular basis to determine ways to improve efficiency, reduce costs and incorporate new technology
  • Handles customer complaints and follows through for customer satisfaction
  • Meets and entertains customers and prospective customers as necessary
  • Maintains a daily record of jobs printed and stores related materials on file and in computer files.
  • Assists with accounting and bookkeeping tasks;
  • Prepares payroll and SSS

Senior Team Member- Assistant Team Leader

JP MORGAN CHASE & CO.
10.2010 - 06.2018
  • Assist team leader on issues related to the team or the working group
  • Responsible in leading four (4) analysts
  • Organized team meetings to effectively communicate the goals and objectives
  • Ensures daily responsibilities are accomplished by team members on an assigned work shift
  • Regularly monitor staff performance and report progress to Team Lead and Management
  • Helps to create a happy environment to keep employees engaged, motivated and less attrition
  • Identifies possible causes of client-impacting error to manage and prevent occurrence
  • Holds focused group discussions with Operations Teams to mitigate errors and resolve any procedural gaps
  • Takes part of Risk and Audit Mitigation Program (RAMP), which is for Audit requirements
  • Reviews, recertifies and updates team’s Standard Operating Procedures and Approval Matrix requirements to ensure any changes are documented and in line with control structures
  • Provides recommendations and takes actions for process improvements and innovation projects
  • Completes all the necessary reports daily to for a Team Lead review and performs administrative task

Credit Operations Staff

Standard Chartered Bank
08.2003 - 05.2010
  • Systems used: Credit Card Management System
  • Loans Documentation
  • Developed a system in checking all applications received based on set standards which ensured accuracy and maximum efficiency in processing all types of loans
  • Carefully check post-dated checks and Loan Documents and ensure all documentation is provided according to procedures prior to booking of account.
  • Applied all precautionary measures in safekeeping of all documents in a fireproof vault to avoid the Bank to unnecessary risk.
  • Strengthened awareness of complaint handling responsibilities that ensured client complaints were dealt with professionally which resulted to customer satisfaction
  • Maintained MIS reports, records/files for better monitoring, control and security measures
  • Initiated and follow through the cost save on unit’s consumption of supplies every month and reduced the cost by 15%.
  • Serves as back-up for the team in case of sudden increase of volume and absence

Collection Officer

CITIBANK
02.2003 - 07.2003
  • Performed collection efforts through call outs and record collection efforts made for each account to minimize bad debt loses while maintaining customer goodwill
  • Negotiated payment arrangement schemes with cardholders
  • Provided feedback to team leader on reasons for delinquency

Customer Assistant Representative

Standard Chartered Bank
08.2003 - 11.2006
  • Credit Cards and Personal Loan Collections Department
  • Performed collection efforts through call outs and record collection efforts made for each account
  • Negotiated payment arrangement schemes with cardholders
  • Achieved collection effectiveness and efficiency by meeting productivity benchmarks by 100%
  • Coordinated with motorized collectors by sending demand letter that helped collectors to lower down the flowrates by 10%
  • Initiated account maintenance by preparing clients request within turned-around time
  • Solved complaint received thru incoming call and letters

Education

Bachelor of Science -

Far Eastern University, Manila
04-2002
  • Professional Development Studies: Philippine Taxation, 2024

Skills

  • Email correspondence management
  • Competent in Microsoft Office applications
  • Effective team collaborator
  • Approachable and constructive work attitude
  • Strong negotiation abilities
  • Proficient in typing with 95% accuracy
  • Proficient in cross-functional communication

Accomplishments

  • Worked hand in hand with our International partners in migration
  • Attending governance meeting once a month to strengthen controls
  • Participated in Team Captainship program
  • Spearheaded project in automation of our Monitoring tracker from spreadsheet to database to further enhanced the workflow, documentation, and controls for e-mail management
  • Conducted regular trainings and facilitate training for new hires
  • Subject Matter Expert handling three regions APAC, EMEA, WHEM
  • Quality Control Analyst of the year
  • Participated in the Leadership Academy

Training

  • Team Captainship Program May 2015 - Nov 2015
  • Leadership Academy Jan 2011 - June 2011
  • Signature Verification July 2007
  • Advanced Excel Training February 2008
  • How to turn change into opportunities March 2008
  • Anti-Money Laundering Act Refresher course every year

Timeline

- Freelance Tax Compliance
05.2023 - Current
Domain Specialist - WIPRO
07.2022 - 04.2023
Administrative Assistant - REMOTE STAFF INC
07.2020 - 06.2022
General Manager - LAKEVIEW PRINTING SERVICES AND TRADING
07.2020 - 06.2022
Senior Team Member- Assistant Team Leader - JP MORGAN CHASE & CO.
10.2010 - 06.2018
Credit Operations Staff - Standard Chartered Bank
08.2003 - 05.2010
Customer Assistant Representative - Standard Chartered Bank
08.2003 - 11.2006
Collection Officer - CITIBANK
02.2003 - 07.2003
Far Eastern University - Bachelor of Science,

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MARVELYN GONZALES MALLARI