Summary
Overview
Work History
Education
Skills
Experience
Timeline
Hi, I’m

Ma Rubelyn Rabanera

Regional Sales Manager
Makati
Ma Rubelyn Rabanera

Summary

Proven track record in driving sales growth, generating leads, and building client relationships. With over a decade of BPO and sales experience, I consistently exceed targets through persuasive communication, strategic outreach, and a customer-first approach. Recognized with multiple awards for sales excellence and customer satisfaction.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

16
years of professional experience

Work History

NCO Philippines Clark, Inc.

Tmobile Guest Relations
10.2009 - 02.2015

Job overview

  • Handled high-level customer escalations via phone and chat, resolving complex issues with urgency and professionalism.
  • Delivered world-class customer service by actively listening, de-escalating concerns, and providing effective, timely solutions.
  • Investigated and resolved billing, service, and account-related concerns while ensuring customer satisfaction and retention.
  • Demonstrated strong problem-solving and conflict resolution skills in high-pressure situations.
  • Collaborated with cross-functional teams to address recurring issues and improve customer experience

IBM Daksh

Previous Roles
02.2015 - 04.2016

Job overview

  • Provided customer support for wireless services, handling billing inquiries, technical concerns, and account management.
  • Delivered a high level of customer service while identifying opportunities to upsell products, services, and plan upgrades.
  • Consistently met or exceeded sales and performance targets through effective communication and needs-based selling.
  • Resolved customer concerns efficiently, balancing service quality with revenue generation goals

[24]7.ai

Customer Experience Analyst
06.2019 - 10.2022

Job overview

  • Managed guest relations by assisting customers with inquiries, complaints, and service requests in a fast-paced retail environment.
  • Monitored and scored agent performance based on company standards, compliance, and customer experience metrics.
  • Provided detailed feedback and coaching points to improve service quality, communication, and issue resolution.
  • Identified trends, recurring issues, and performance gaps, contributing to process improvements and enhanced customer satisfaction.
  • Collaborated with team leaders and operations to drive continuous improvement in customer experience.

Ginto Global Solutions

Cold Caller / Virtual Assistant
03.2020 - 06.2024

Job overview

  • Conducted high-volume outbound cold calls to property owners to identify opportunities for cash purchase offers.
  • Streamlined CRM and communications to optimize the sales process.
  • Generated and qualified motivated seller leads by assessing property condition, urgency, and selling intent.
  • Consistently achieved daily performance targets, producing 5 qualified leads per day.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.

Hypr Service

Cold Caller / Virtual Assistant
03.2020 - 03.2023

Job overview

  • Conducted high-volume outbound cold calls to property owners to identify opportunities for cash purchase offers.
  • Streamlined CRM and communications to optimize the sales process.
  • Generated and qualified motivated seller leads by assessing property condition, urgency, and selling intent.
  • Consistently achieved daily performance targets, producing 5 qualified leads per day.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.

Deployed Philippines

Sales Associate
01.2024 - 12.2025

Job overview

  • Promoted and sold broadband, power, and mobile services to residential customers in a competitive telecommunications market.
  • Consistently exceeded sales targets, achieving 3+ sales per day through effective needs assessment and persuasive selling.
  • Engaged with customers to identify requirements and recommend tailored service bundles to maximize value.
  • Handled objections confidently and converted inquiries into successful sales.
  • Delivered excellent customer experience while driving revenue growth and customer acquisition.

Wegotyou

Regional Sales Manager
06.2025 - 12.2025

Job overview

  • Managed and grew a regional portfolio of B2B and B2C clients across industries including medical spas, automotive dealerships, and power equipment/tools.
  • Prospected, qualified, and closed new business opportunities through outbound and inbound strategies
  • Consistently exceeded KPI targets, achieving 2+ qualified bookings per day and 10+ new client acquisitions per month
  • Built and maintained strong client relationships, acting as the primary point of contact from onboarding through campaign execution.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.

Premier Fitness

Regional Account Manager
12.2025 - Current

Job overview

  • Managed a portfolio of B2B and B2C accounts, specializing in preventative maintenance and full-service fitness center solutions
  • Prospected, qualified, and closed new business opportunities, consistently addressing objections to secure client commitments.
  • Achieved performance targets by securing at least 2 preventative maintenance deals per week, contributing to quarterly revenue goals.
  • Built and maintained strong relationships with property managers, facility directors, and business owners as the primary point of contact.
  • Collaborated with operations and service teams to ensure seamless onboarding and execution of maintenance programs.
  • Maintained accurate pipeline tracking, reporting, and CRM documentation to forecast revenue and monitor deal progression.

Education

M.R Mabalot Technical Institute
Alaminos, Province Of Pangasinan, Philippines

Associate of Applied Science from Nursing

University Overview

Skills

Sales strategy development

B2B and B2C sales experience

Cold calling proficiency

Negotiation expertise

Driving deal closures and lead generation

Consultative sales and client needs evaluation

Client relationship management

Effective escalation handling in communication

Exceptional customer service

De-escalation techniques

Skilled in CRM tools management

Familiarity with customer support platforms

Skilled in creating documents, spreadsheets, and presentations using Microsoft Office

Experience

Experience
01-2020

Timeline

Regional Account Manager
Premier Fitness
12.2025 - Current
Regional Sales Manager
Wegotyou
06.2025 - 12.2025
Sales Associate
Deployed Philippines
01.2024 - 12.2025
Cold Caller / Virtual Assistant
Ginto Global Solutions
03.2020 - 06.2024
Cold Caller / Virtual Assistant
Hypr Service
03.2020 - 03.2023
Customer Experience Analyst
[24]7.ai
06.2019 - 10.2022
Previous Roles
IBM Daksh
02.2015 - 04.2016
Tmobile Guest Relations
NCO Philippines Clark, Inc.
10.2009 - 02.2015
M.R Mabalot Technical Institute
Associate of Applied Science from Nursing
03.2008
Ma Rubelyn RabaneraRegional Sales Manager