Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ma Rubelyn Rabanera

Makati,NCR
Ma Rubelyn Rabanera

Summary

Proven track record in driving sales growth, generating leads, and building client relationships. With over a decade of BPO and sales experience, I consistently exceed targets through persuasive communication, strategic outreach, and a customer-first approach. Recognized with multiple awards for sales excellence and customer satisfaction.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

16
years of professional experience

Work History

Deployed Philippines
Ortigas Business District

Sales Associate
01.2024 - Current

Job overview

  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

Ginto Global Solutions

Cold Caller / Virtual Assistant
01.2020 - 12.2023

Job overview

  • - Increased client pipeline by 30% through targeted outreach campaigns.
  • - Streamlined CRM and communications to optimize the sales process.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.

Hypr Service

Cold Caller / Virtual Assistant
01.2020 - 2023

Job overview

  • - Exceeded sales targets through effective cold-calling and appointment setting.
  • - Strengthened client relationships, boosting conversions and retention.

[24]7.ai

Customer Experience Analyst
01.2020 - 01.2023

Job overview

  • - Resolved escalations with a 95% success rate, enhancing client satisfaction.
  • - Identified upselling opportunities to support revenue growth.

NCO Philippines Clark, Inc.

Guest Relations Corporate Specialist
01.2018 - 01.2019

Job overview

  • - Handled escalations across phone, chat, and email, ensuring 95% resolution.
  • - Boosted customer loyalty by implementing proactive solutions.

Previous Roles
01.2010 - 01.2018

Job overview

  • - Sales & Customer Service Specialist – Sprint / Concentrix, Ubiquity, T-Mobile
  • - Trainer & Floor Support – Target
  • - Technical Lead – Expert Global Solutions
  • Achievements: Rookie of the Year, Best in Sales, and multiple Top Performer awards.

Education

M.R Mabalot Technical Institute
Alaminos, Province Of Pangasinan, Philippines

Associate of Applied Science from Nursing
03-2008

University Overview

Skills

  • Lead Generation & Cold Calling
  • Sales Funnel & Closing Techniques
  • Appointment Setting & Objection Handling
  • CRM & Customer Relationship Management
  • Negotiation
  • Communication
  • Active Listening
  • Team Collaboration & Training

Timeline

Sales Associate
Deployed Philippines
01.2024 - Current
Cold Caller / Virtual Assistant
Ginto Global Solutions
01.2020 - 12.2023
Cold Caller / Virtual Assistant
Hypr Service
01.2020 - 2023
Customer Experience Analyst
[24]7.ai
01.2020 - 01.2023
Guest Relations Corporate Specialist
NCO Philippines Clark, Inc.
01.2018 - 01.2019
Previous Roles
01.2010 - 01.2018
M.R Mabalot Technical Institute
Associate of Applied Science from Nursing
Ma Rubelyn Rabanera