MARTY NIVERO
LAS PINAS
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
2
2
years of professional experience
Work History
Subject Matter Expert
Alorica Teleservices Inc.
- -Respond to user queries and create documentation -Broke down and evaluated user problems, using test scripts, personal
- Expertise and probing questions. -Built and provided basic user troubleshooting and desktop suppProvided -Tier 1 IT support to non-technical users. -Configure VPN. -Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Service Representative Agent
ALORICA PH
- Resolve customer's complaints via phone, email and chat.
- Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders.
I.T. SPECIALIST (TECHNICIAN)
ISOLVIFY I.T. CONSULTANCY
06.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Information Technology -
Datamex Lntitute Of Computer Technology
Skills
Subject matter expertise
Computer hardware Repair expert
Customized/Building a Gaming Computer
Task Prioritization
Teamwork and Collaboration
Time Management
Continuous Improvement
Issue Research
Timeline
I.T. SPECIALIST (TECHNICIAN)
ISOLVIFY I.T. CONSULTANCY
06.2023 - Current
Subject Matter Expert
Alorica Teleservices Inc.
Customer Service Representative Agent
ALORICA PH
Information Technology -
Datamex Lntitute Of Computer Technology
Similar Profiles
Julius Bryan AngelesJulius Bryan Angeles
Operations Manager at Alorica Teleservices Inc.Operations Manager at Alorica Teleservices Inc.
Tante Gil CalzadoTante Gil Calzado
Account Manager at Alorica Teleservices Inc.Account Manager at Alorica Teleservices Inc.
CRISTINA CAÑESOCRISTINA CAÑESO
CUSTOMER REPRESENTATIVE – HEALTHCARE ACCOUNT at Alorica Teleservices Inc.CUSTOMER REPRESENTATIVE – HEALTHCARE ACCOUNT at Alorica Teleservices Inc.