MARTIN R. LACOPIA

Project: Google Maps/Google Street-view

• Hands on repair of the system and hardware.
• Troubleshooting of complex issues related to hardware, system errors and bugs
• Handles and resolves technical tickets across APAC, EMEA and AMER.
• Errors and bugs analysis using AI.
• Coordinate and order OEM parts and facilitate part replacement and process RMA.
• Weekly meetings and SLA reports
• Prepare detailed technical and progress reports.
• Travel domestic or international for Installation, repair and client support
• Software programming and configuration
• Conduct training to new operators and end users.
• Proficiency in Google tools and Google workspace
• Proficiency in Microsoft 365 and OneDrive.

• Install electrical / electronic components
• Basic programming and troubleshooting
• Create service reports for clients and provide technical support on-site or via phone
• Conduct on-site inspection, if needed
• Implemented preventive maintenance schedules to enhance equipment reliability and reduce repair costs.
• Monitored inventory levels of supplies and reported shortages to ensure uninterrupted operations.

• Install electrical / electronic components
• Calibration of equipments and troubleshooting
• Conduct on-site inspection
• Provide technical support to clients on-site or via phone
• Implemented process improvements that enhanced workflow efficiency within the service department.
• Diagnosed and resolved technical issues with precision and efficiency.
• Supported team members during challenging troubleshooting tasks, fostering a collaborative atmosphere.
• Supported training initiatives for junior staff on equipment handling and safety protocols.

• Operated filtration system and wastewater treatment facility to ensure compliance with environmental standards.
• Conducted routine inspections to identify and resolve operational issues promptly.
• Implemented corrective actions based on analysis of water treatment data trends, improving treatment effectiveness.
• Improved water quality by implementing advanced treatment processes and monitoring equipment.