Martha Angelica Asido
Healthcare Claims Resoulutions
Pasig, Metro Manila
Summary
Proven track record in enhancing patient satisfaction and loyalty at Optum through expert handling of healthcare inquiries and adept problem-solving abilities. Excelled in maintaining HIPAA compliance and patient confidentiality, showcasing strong organizational skills and a commitment to quality assurance. Achieved seamless coordination of care by fostering effective communication between patients, insurance, and medical staff. Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Optum
01.2020 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Customer Service Representative
Curo Teknika
08.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Electronics And Communications Engineering
Bicol State College of Applied Sciences And Tech
Naga, Province Of Camarines Sur, Philippines03.2017
Computer Technology - Computer Technology
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines03.2012
Skills
Patient confidentiality
Organizational Skills
Data entry proficiency
Medical billing knowledge
Insurance Verification
Claims Processing
Quality Assurance
Multitasking and Organization
HIPAA Compliance
Time Management
Document and Records Management
Problem-solving abilities
Office equipment proficiency
Accomplishments
- Achieved Low Technical Denial Rate by completing tasks with accuracy and efficiency.
- Top Performer for Healthcare Claims Resoultions (Prepay & Postpay) since 2020 till present.
Timeline
Healthcare Customer Service Representative
Optum
01.2020 - Current
Customer Service Representative
Curo Teknika
08.2018 - 12.2018
Bachelor of Science - Electronics And Communications Engineering
Bicol State College of Applied Sciences And Tech
Computer Technology - Computer Technology
Polytechnic University of The Philippines
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