Marte Lumagod
Team Manager | Operations Supervisor | Customer Service
Davao City, Province of Davao del Sur,DAS
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Team Manager - Financial
Alorica
03.2024 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Operations Supervisor
Teleperformance
09.2022 - 03.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Kept high average of performance evaluations.
Sales Executive - Hotel
Teleperformance
6 2022 - 09.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Social Media Representative - Airline
Teleperformance
09.2019 - 06.2022
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
- Managed company reputation by addressing customer concerns and resolving issues in a professional manner.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
Billing Specialist Tier 2 - Billing
Teleperformance
08.2015 - 09.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained accurate records of customer payments.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Outbound Sales Agent
IT LINK GLOBAL SOLUTIONS
03.2015 - 07.2015
- Made 100 old calls per day.
- Educated customers on product and service benefits, explaining features, and answering questions..
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Education
BSED in English - Education
Liceo De Davao
Tagum, Davao Del Norte 04.2001 -
Matanos National High School
Skills
Performance Coaching
Customer Focus
Influencing skills
Operational Excellence
Performance Appraisal
Team Leadership
Time Management
Problem-solving abilities
Adaptability and Flexibility
Teamwork and Collaboration
Customer Relationship Management
Employee Development
Timeline
Team Manager - Financial
Alorica
03.2024 - Current
Operations Supervisor
Teleperformance
09.2022 - 03.2024
Social Media Representative - Airline
Teleperformance
09.2019 - 06.2022
Billing Specialist Tier 2 - Billing
Teleperformance
08.2015 - 09.2019
Outbound Sales Agent
IT LINK GLOBAL SOLUTIONS
03.2015 - 07.2015
BSED in English - Education
Liceo De Davao
04.2001 -
Sales Executive - Hotel
Teleperformance
6 2022 - 09.2022
Matanos National High School
Similar Profiles
Amanda WilliamsAmanda Williams
ACCOUNT SUPERVISOR/ESCALATION TEAM at ALORICAACCOUNT SUPERVISOR/ESCALATION TEAM at ALORICA
Catthy NguyenCatthy Nguyen
Content Moderator at AloricaContent Moderator at Alorica
April Shane VillasApril Shane Villas
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Domineck RazosDomineck Razos
Account Associate for Sales and Retention at AloricaAccount Associate for Sales and Retention at Alorica
Germabeth HaguimitGermabeth Haguimit
Customer Service Representative at Sutherland Global ServicesCustomer Service Representative at Sutherland Global Services