MART AL GAHOC
Makati City, Metro Manila,00
Summary
To seek challenging opportunity where I can able to learn further, enhance my skills and capabilities which will help me acquire development that will allow me to grow personally and professionally.
High-performing professional with 7 years of experience delivering high-impact work in different industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Confident in ability to thrive in a fast-paced setting and leverage skills in Multi-tasking, Adaptable, resilient and structured to enable team success. Committed to a lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Overview
8
8
years of professional experience
Work History
DESO Technical Support Staff
COMELEC
05.2019 - 05.2019
- Streamlined troubleshooting processes for faster resolution of customer problems.
- Ensured continuous system availability by proactively monitoring performance metrics and taking corrective action when needed.
- Maintained accurate records of all technical support interactions, ensuring proper follow-up on unresolved issues.
- Mitigated risks associated with system updates by performing thorough testing prior to deployment.
- Provided exceptional support during high-volume periods, maintaining a professional demeanor under pressure.
- Monitored system performance to identify potential issues.
DESO Technical Support Staff
COMELEC
05.2022 - 05.2022
- Streamlined troubleshooting processes for faster resolution of customer problems.
- Ensured continuous system availability by proactively monitoring performance metrics and taking corrective action when needed.
- Maintained accurate records of all technical support interactions, ensuring proper follow-up on unresolved issues.
- Mitigated risks associated with system updates by performing thorough testing prior to deployment.
- Provided exceptional support during high-volume periods, maintaining a professional demeanor under pressure.
- Monitored system performance to identify potential issues.
Private Teacher (High School)
Saint Nicholas School of Plaridel, Inc. (SNSP)
06.2017 - 04.2020
- Enhanced communication skills among students by incorporating group activities and peer feedback sessions in lesson plans.
- Implemented classroom management techniques that effectively maintained discipline while promoting a collaborative learning atmosphere.
- Organized extracurricular activities such as field trips or guest speakers that supplemented coursework while providing unique learning opportunities outside the traditional classroom setting.
- Contributed to curriculum development efforts by sharing innovative teaching strategies and collaborating with colleagues on best practices.
- Collaborated with parents and guardians to develop individualized learning plans tailored to each student''s needs and goals.
- Expanded cultural awareness among students by integrating global perspectives into lesson content, fostering empathy and understanding across diverse backgrounds.
- Streamlined grading processes through the use of digital tools, ensuring timely feedback for students on assignments and assessments.
- Assessed student performance using both formative and summative evaluations, adjusting instruction accordingly to optimize progress.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Census Area Supervisor
PHILIPPINE STATISTIC AUTHORITY
08.2020 - 10.2020
- Established clear communication channels between field teams, office staff, and management to streamline information sharing throughout the organization.
- Oversaw inventory control procedures related to necessary equipment procurement such as handheld devices used by enumerators in their daily tasks.
- Promoted a positive working environment fostering teamwork among enumerators while maintaining professional standards at all times.
- Managed administrative tasks, including scheduling, payroll processing, and record keeping for a team of enumerators.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored enumerator performance, providing constructive feedback and coaching to improve job skills and knowledge.
Project Trainer/Team Manager
Thoth
01.2023 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Led development and execution of strategic plans to meet company objectives, driving team success.
- Developed risk management framework to minimize project delays and budget overruns.
- Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
Customer Service Representative
VXI Global Inc.
12.2021 - 06.2022
- Telco Account
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded proactively and positively to rapid change.
Contact Trace
Department of Interior and Local Government (DILG)
10.2020 - 12.2021
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
- Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.
- Contributed to public health efforts by participating in ongoing professional development opportunities, staying current on evolving best practices in the field of contact tracing.
- Facilitated referrals for additional support services, connecting affected individuals with necessary resources for their recovery journey.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Developed and implemented training classes to educate team members and community residents.
- Participated in health promotion campaigns to raise awareness of health issues.
- Collaborated with local organizations to expand health services and resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Supported community health efforts by accurately documenting all case information in the designated database system.
On the Job Training/ Practice Teaching
Looc National High School
01.2017 - 04.2017
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Secondary Education - Technology and Livelihood Education
University of Science and Technology of Southern Philippines
01.2013 - 01.2017
Looc National High School - undefined
Looc National High School
Plaridel, Misamis Occidental 01.2009 - 01.2013
Plaridel Central School - undefined
Plaridel Central School
Plaridel, Misamis Occidental 01.2003 - 01.2009
COMPETENT - CONTACT TRACING
TESDA
Plaridel, Province Of Misamis Occidental, Philippines 04.2001 -
Skills
Remote support
Software installation
Ticket management
Network configuration
Customer service
Technical troubleshooting
Verbal and written communication
Active listening
Analytical thinking
Technical support
Staff education and training
Summaryqualification
High-performing professional with 7 years of experience delivering high-impact work in different industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Confident in ability to thrive in a fast-paced setting and leverage skills in Multi-tasking, Adaptable, resilient and structured to enable team success. Committed to a lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Educationalattainment
Computer System Servicing NCII, Events Management NCIII, 2013 - 2017, Bachelor of Secondary Education, Technology and Livelihood Education, University of Science and Technology of Southern Philippines, Mobod, Oroquieta City, 2009 - 2013, Looc National High School, Lao Proper, Plaridel, Misamis Occidental, 2003 - 2009, Plaridel Central School, Southern Poblacion, Plaridel, Misamis Occidental
Personal Information
- Age: 27
- Height: 5’ 7”
- Citizenship: Filipino
- Date of Birth: 03/12/96
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Project Trainer/Team Manager
Thoth
01.2023 - Current
DESO Technical Support Staff
COMELEC
05.2022 - 05.2022
Customer Service Representative
VXI Global Inc.
12.2021 - 06.2022
Contact Trace
Department of Interior and Local Government (DILG)
10.2020 - 12.2021
Census Area Supervisor
PHILIPPINE STATISTIC AUTHORITY
08.2020 - 10.2020
DESO Technical Support Staff
COMELEC
05.2019 - 05.2019
Private Teacher (High School)
Saint Nicholas School of Plaridel, Inc. (SNSP)
06.2017 - 04.2020
On the Job Training/ Practice Teaching
Looc National High School
01.2017 - 04.2017
Bachelor of Secondary Education - Technology and Livelihood Education
University of Science and Technology of Southern Philippines
01.2013 - 01.2017
Looc National High School - undefined
Looc National High School
01.2009 - 01.2013
Plaridel Central School - undefined
Plaridel Central School
01.2003 - 01.2009
COMPETENT - CONTACT TRACING
TESDA
04.2001 -