Marsdove Lacuesta
Taguig City
Summary
Developed critical skills in high-pressure healthcare environments, focusing on patient care, communication, and teamwork. Looking to transition into new field, bringing proficiency in handling medical emergencies and patient interactions. Aims to leverage these transferrable skills to contribute effectively in new professional setting.
Overview
11
11
years of professional experience
Work History
Subject Matter Expert
OPTUM
08.2019 - Current
- Ensured continuity of care for patients with multiple providers by maintaining open lines of communication and coordinating all aspects of the healthcare team''s efforts.
- Established trust with patients and families through empathetic listening, clear communication, and consistent follow-through on commitments.
- Educated colleagues about best practices in case management through presentations at staff meetings or informal mentoring opportunities on-the-job training sessions.
- Collaborated with social workers to address patients'' psychosocial needs, connecting them with community resources for ongoing support.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Staff Nurse, ER
Dr. Arturo P. Pingoy Medical Center
01.2015 - 05.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Staff Registered Nurse, ER
Midsayap Community Doctor's Hospital
04.2014 - 05.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Education
Bachelor Of Nursing - Nursing
St. Alexius College
General Santos Drive, Koronadal City03.2014
Holy Cross Academy of Digos
Gallarde St, Zone 2, Digos City03.2010
Seventh Day Adventist Elementary School
Digos City03.2006
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Decision-making
Timeline
Subject Matter Expert
OPTUM
08.2019 - Current
Staff Nurse, ER
Dr. Arturo P. Pingoy Medical Center
01.2015 - 05.2018
Staff Registered Nurse, ER
Midsayap Community Doctor's Hospital
04.2014 - 05.2015
Bachelor Of Nursing - Nursing
St. Alexius College
Holy Cross Academy of Digos
Seventh Day Adventist Elementary School
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