MARRY ANNE DELA CRUZ
Tondo, Metro Manila,00
Summary
Proven problem-solver and team collaborator, I've enhanced customer service at Pacific Union Insurance by adeptly handling client concerns, ensuring satisfaction. My friendly attitude and time management skills, honed across roles from cabin crew to liaison, have consistently improved team efficiency and client relations, without relying on numerical achievements for impact.
Overview
14
14
years of professional experience
Work History
RECTIFIER
GRANOVA HOLDING COPORATION
01.2015 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
LIASON/AGENT
Pacific Union Insurance Company
01.2013 - 01.2016
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Coordinated with cross-functional teams to ensure seamless service delivery.
Liason Officer
Apoltolic Catholic Church
01.2010 - 01.2015
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
Cabin Crew
Jigolink On Board Services
03.2005 - 06.2005
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Education
TONDO HIGH SCHOOL
Tondo ManilaCaregiving
ST. MARY COLLEGE OF SAN JUAN
San Juan, Metro Manila01-2004
Bachelor of Science - Computer Scrience
STI COLLGE
Recto, Manila01-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
Additional Information
Date of Birth: March 24, 1979 Civil Status: Single
Height: 5'1 Religion: Roman Catholic
Weight: 110 lbs. Nationality: Filipino
Timeline
RECTIFIER
GRANOVA HOLDING COPORATION
01.2015 - 01.2019
LIASON/AGENT
Pacific Union Insurance Company
01.2013 - 01.2016
Liason Officer
Apoltolic Catholic Church
01.2010 - 01.2015
Cabin Crew
Jigolink On Board Services
03.2005 - 06.2005
TONDO HIGH SCHOOL
Caregiving
ST. MARY COLLEGE OF SAN JUAN
Bachelor of Science - Computer Scrience
STI COLLGE
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