Sharp, driven and accomplished professional, with 7 years Store Retail Operations experience, driving sales achievement and set KPI’s, people development and excellent customer experience, 12 years managing accounting, financial reporting and analysis, payables/receivables, internal and external audit, project management, 8 years of Warehousing experience covering the following areas: reverse logistics, samples bundling & re-packing, inventory control, warehouse receiving, cross-docking and dispatch, quality control, process improvements and process documentation.
A highly effective communicator with great people development skills along with strong leadership, problem solving and decision making abilities, well organized, attentive to detail and vigilant.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Group Operations Manager
Watsons Personal Care Stores (Phils.), Inc
Pasay City Metro Manila
06.2020 - Current
Prepared annual sales and store operations expense budgets.
Prepared weekly sales forecast for management use.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Reviewed operations reports to understand numbers and trends.
Directed initiatives to improve work environment, company culture or overall business strategy.
Identified procedure or process changes required to improve performance and productivity.
Spearheaded department training to enhance employee performance and boost employee productivity.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Area Operations Manager
Watsons Personal Care Stores (Phils.), Inc.
Pasay City Metro Manila
06.2016 - 06.2020
Enhanced area branch performance by implementing proven management processes to increase revenue.
Developed processes to save on costs and prevent losses.
Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
Hired and trained [Number] new employees in [Year].
Suggested corrective services to handle customer complaints.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Trained new employees on proper protocols and customer service standards.
Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
Trained and guided team members to maintain high productivity and performance metrics.
Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
Assisted in recruiting, hiring and training of team members.
Mitigated business risks by working closely with staff members and assessing performance.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Monitored over [Number] employees' day-to-day activities and made plans to rectify issues.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Senior Accounting Manager
Watsons Personal Care Stores (Phils.), Inc.
Pasay City Metro Manila
08.2008 - 06.2016
Streamlined Account Payables process which resulted to Php10M monthly savings for Trade transactions and Php 3M monthly savings for Non Trade Transactions.
Oversaw high-volume accounting operations with 20-person team focused on efficient Accounts Payable and other financial management needs.
Managed banking reconciliations and monthly balance sheet statements.
Investigated daily variances and corrected errors to resolve discrepancies.
Applied mathematical abilities to calculate and check figures in accounting systems.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
Complied with established internal controls and policies.
Developed strategic plans for day-to-day financial operations.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Supported financial director with special projects and additional job duties.
Contributed to hiring, training and development of accounting teams
Recruited, interviewed and hired 30 employees and implemented mentoring program to promote positive feedback and engagement.
Senior Warehouse Manager
Watsons Personal Care Stores (Phils.), Inc.
Sucat Paranaque
06.2007 - 08.2008
Worked with Third Party Logistics Company to ensure Warehousing storage policies and standards, systems and procedure were executed effectively and efficiently.
Implements cost reduction initiative like RTV backload and Direct Delivery to store to reduce expense and increase profitabilty.
Implements RTV process simplification and improvement, like electronic PCM and CRMS.
Recover from Suppliers Millions uncollected Return To Vendor through process streamlining and strict monitoring.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Used coordination and planning skills to achieve results according to schedule.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Unit Head - Operations Manager
MARKLAND LOGISTICS & DISTRIBUTION CORP.
Pasig City Metro Manila
11.2004 - 06.2007
Increased business by close coordination and collaboration with principals/clients.
Improve people performance through training, coaching and motivation.
Create and conducts various Warehouse operation related training like Product handling, Housekeeping etc.
Handles administrative matters such as but not limited to:
- customer service
- coordination with HRD on personnel-related matters
- preparation of business proposal/ contract
- computation of wages
- preparation of projection and budget
Assistant Operations Manager
Zuellig Pharma Corp.
Makati City
03.2004 - 10.2004
Plan, organize, direct, manage, evaluate and are responsible for the operations and budget of warehouse facilities, including the identification of opportunities for warehousing operation improvements.
Review and ensure proper implementation of policies and procedures on matters involving proper storage, warehousing, prompt delivery of goods, inventory control & management and sufficient security measures to safeguard company assets in the center.
Conducts customer visits for feedback to further improve customer service, to listen to and address concerns and establish good rapport and maintain professional business relationships to customers.
Part of Project Management Team on reverse logistics process improvement.
Monitored employee productivity and optimized procedures to reduce costs.
Generated operational reports for management on monthly schedule.
Supervised operations team to support operational excellence and excellent customer service.
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Assistant Admin Manager
Zuellig Pharma Corp.
Makati City
10.2003 - 02.2004
Warehouse Admin Operations Supervisor
Zuellig Pharma Corp.
Makati City
06.2002 - 09.2003
Inventory Control Supervisor
Zuellig Pharma Corp.
Makati City
09.2001 - 06.2002
Account Analyst
Zuellig Pharma Corp.
Makati City
03.1997 - 08.2001
Education
Bachelor of Science - Accountancy
Far Eastern University
Manila Philippines
06.1991 - 10.1995
Skills
Operations management
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Timeline
Group Operations Manager
Watsons Personal Care Stores (Phils.), Inc
06.2020 - Current
Area Operations Manager
Watsons Personal Care Stores (Phils.), Inc.
06.2016 - 06.2020
Senior Accounting Manager
Watsons Personal Care Stores (Phils.), Inc.
08.2008 - 06.2016
Senior Warehouse Manager
Watsons Personal Care Stores (Phils.), Inc.
06.2007 - 08.2008
Business Unit Head - Operations Manager
MARKLAND LOGISTICS & DISTRIBUTION CORP.
11.2004 - 06.2007
Assistant Operations Manager
Zuellig Pharma Corp.
03.2004 - 10.2004
Assistant Admin Manager
Zuellig Pharma Corp.
10.2003 - 02.2004
Warehouse Admin Operations Supervisor
Zuellig Pharma Corp.
06.2002 - 09.2003
Inventory Control Supervisor
Zuellig Pharma Corp.
09.2001 - 06.2002
Account Analyst
Zuellig Pharma Corp.
03.1997 - 08.2001
Bachelor of Science - Accountancy
Far Eastern University
06.1991 - 10.1995
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