MARRISOL DHEL LIPATA
APPLICANT
CALOOCAN CITY
Summary
Personable and attentive individual with passion for delivering exceptional customer experiences. Understanding of customer service principles and adept at problem-solving to ensure satisfaction. Dedicated to enhancing guest interactions and fostering welcoming atmosphere.
Overview
2
2
Certifications
1
1
year of professional experience
Work History
Service Crew / Guest Experience Leader
McDonalds Congressional Caloocan
11.2024 - 05.2026
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Assisted in food preparation and presentation, maintaining high standards of quality and cleanliness.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Maintained knowledge of menu items, effectively answering guest inquiries and making recommendations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Education
Bachelor of Science And Business Administration - Marketing Management
Expected in 04/2027
Skills
Leadership qualities
Exceptional communication
Complaint handling
Time management
Guest experiences
Guest services
Account inquiries
Problem-solving
Certification
02/2026 Certified Standout performer, McDonalds Congressional Caloocan
References
- Catherine Mae, Mirador, People Department Manager, 09673220812, McDonald's, Congressional Caloocan
- Argie, Maestre, Food Quality Department Manager, +639063635949, McDonald's Congressional Caloocan
- Lyza, Marvilla, Assistant Department Manager, 09466207635, McDonald's Congressional Caloocan
Timeline
Service Crew / Guest Experience Leader - McDonalds Congressional Caloocan
11.2024 - 05.2026
UNIVERSITY OF CALOOCAN CITY - Bachelor of Science And Business Administration , Marketing Management