Marris Alcano Lumantao
Davao City
Summary
Sales professional with proven track record in managing client accounts and driving revenue. Known for strong collaboration skills and consistently achieving results in dynamic environments. Expertise in sales strategies, client relationship management, and negotiation.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Account Manager- Mindanao
Norde International Distributors
07.2024 - 01.2025
- Implemented effective sales strategies to expand market share within the assigned territory.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
Marketing Analyst/ Executive Assistant
Pepsi Cola Products Philippines Inc.
06.2021 - 02.2024
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
- Streamlined email marketing efforts for better open rates, click-through rates, and overall engagement.
- Evaluated prospect databases for accuracy, segmentation opportunities, and growth potential within target markets.
- Coordinated trade show appearances to maximize brand exposure while maintaining a professional image consistent with company values.
- Generated reports to support development and implementation of marketing plans.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Customer Service Representative
Sutherland Global
09.2019 - 09.2020
- Handled US-based clients for AT&T Billing and Mobility account.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assist customers about billing, payment processing and order processing and procedures.
Mentor -CSR
Alorica Davao -RMH Teleservices
07.2016 - 05.2018
- Guided and handled customer service representatives with product knowledge for T-Mobile Account for US-based clients.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
Education
Bachelor of Science - Business Administration in Financial Management
Holy Cross College of Calinan
Calinan, Davao City, Philippines04-2016
Skills
- Customer-oriented
- Business development
- CRM proficiency
- Territory management
- Account development
- Sales forecasting
- Market analysis
- Detail-oriented data analysis
- Powerful negotiator
- Business relationship management
- Skilled multi-tasker
Timeline
Sales Account Manager- Mindanao
Norde International Distributors
07.2024 - 01.2025
Marketing Analyst/ Executive Assistant
Pepsi Cola Products Philippines Inc.
06.2021 - 02.2024
Customer Service Representative
Sutherland Global
09.2019 - 09.2020
Mentor -CSR
Alorica Davao -RMH Teleservices
07.2016 - 05.2018
Bachelor of Science - Business Administration in Financial Management
Holy Cross College of Calinan
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