Marrie Jane D. Chiong
B13 L6 Phase A, Woodlane Subdivision Malagasang 1a Imus City
Summary
Experienced call center customer service representative with a strong professional demeanor, exceptional communication, and interpersonal skills. Proven track record of delivering high-quality customer service and resolving complex issues in a fast-paced environment. Skilled at building rapport with customers, understanding their needs, and providing effective solutions. Committed to maintaining a positive attitude and exceeding customer expectations for satisfaction and loyalty.
Overview
31
31
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
IQOR Philippines/Metro PCS
12.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative/ Technical Support
ACCENTURE Inc/ Google Fi
10.2020 - 01.2025
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
F&B Waitress and Cashier
WENDY'S RESTAURANT/WENPHIL CORP.
06.1998 - 07.2000
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Clerk
Signature Line’s INC/ Levi’s and Dockers
07.1996 - 10.1996
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Sales Associate
Golden Abc Incorporated / Penshoppe Brand
05.1994 - 08.1994
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
BS - FOREIGN SERVICE
Lyceum of the Philippines
Intramuros, Metro Manila01.1994
Secondary -
Parañaque Municipal High school
Parañaque City01.1993
Skills
- Trouble shooting
- Resolving technical issues
- Exceptional listening and analytical skills
- Detail oriented
- Flexible
- Multi-tasking
- Highly organized and efficient
- Billing collections
Languages
English
Tagalog
Educational Attainment
BS Foreign Service, Lyceum of the Philippines, Metro Manila, 1994, 1997, Parañaque Municipal High School, Parañaque City, 1993
Mobile Contact Number
09178922328
Personal Information
- Place of Birth: Ozamis City, Philippines
- Date of Birth: 05/21/75
Timeline
CUSTOMER SERVICE REPRESENTATIVE
IQOR Philippines/Metro PCS
12.2024 - 01.2025
Customer Service Representative/ Technical Support
ACCENTURE Inc/ Google Fi
10.2020 - 01.2025
F&B Waitress and Cashier
WENDY'S RESTAURANT/WENPHIL CORP.
06.1998 - 07.2000
Sales Clerk
Signature Line’s INC/ Levi’s and Dockers
07.1996 - 10.1996
Sales Associate
Golden Abc Incorporated / Penshoppe Brand
05.1994 - 08.1994
Secondary -
Parañaque Municipal High school
BS - FOREIGN SERVICE
Lyceum of the Philippines
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