Marren Catan
IT Support Specialist
Tanauan, Province Of Batangas
Summary
Driven Systems Administrator with 2 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
System Administrator
Lyceum of the Philippines University - Laguna
Calamba City, Laguna, Philippines
08.2022 - 07.2024
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
IT Support Staff - Intern
Lyceum of the Philippines University -Laguna
Calamba City, Laguna
02.2022 - 07.2022
- Supported daily operations, ensuring a smooth workflow for colleagues and clients alike.
- Maintained a positive attitude throughout the duration of the internship program, contributing towards a supportive work environment.
- Demonstrated adaptability by quickly learning new software programs and applying them to daily tasks.
- Provided administrative support, efficiently handling tasks such as scheduling appointments and managing correspondence.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Information Technology
Lyceum of The Philippines University - Laguna
Calamba, Province Of Laguna, Philippines 04.2001 -
Skills
System monitoring
Network Troubleshooting
Remote Access
Hardware and software installation
Desktop troubleshooting
Technical Support
Certification
Microsoft Certified Educators
Timeline
Microsoft Certified Educators
07-2024
Prompt Engineering for ChatGPT
12-2023
System Administrator
Lyceum of the Philippines University - Laguna
08.2022 - 07.2024
IT Support Staff - Intern
Lyceum of the Philippines University -Laguna
02.2022 - 07.2022
Bachelor of Science - Information Technology
Lyceum of The Philippines University - Laguna
04.2001 -