Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Quote
Timeline
GeneralManager

Paul Genesis Mariano

Full Stack Developer & Customer Service Provider
Parañaque,Metro Manila

Summary

Motivated developer with exceptional background spent in information technology industry. Trained in project and time management with extensive knowledge of information technology and proven multitasking abilities.


Knowledgeable Full Stack Developer familiar with wide range of programming utilities, language, backend and frontend development requirements. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.


Lastly, specialized in quality, speed and process optimization and have an organized approach to meeting multiple, concurrent deadlines. Can work well in deadline-driven environments.

Overview

4
4
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Representative

SITEL
Baguio City, Benguet
10.2019 - 03.2020
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Managed over 50-100 customer calls per day.

Customer Service Representative

Sutherland Global Services
Tarlac City, Tarlac
01.2017 - 06.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Managed over 50-100 customer calls per day.

Education

Bachelor of Science - Information Technology

Tarlac State University
Tarlac City, Tarlac
06.2013 - 09.2017

Skills

Complaint Resolution

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Interests

Reading Mythology Books

Live Streaming

Cooking

Hobbies

I like engaging myself to music. It gives me motivation and focus on what I'm doing.

I also enjoy movies. Not to support the protagonists all the time, but to understand what the antagonists went through that made them proceed with hard decisions.

Quote

Give the other person a fine reputation to live up to.
Dale Carnegie

Timeline

Customer Service Representative

SITEL
10.2019 - 03.2020

Customer Service Representative

Sutherland Global Services
01.2017 - 06.2017

Bachelor of Science - Information Technology

Tarlac State University
06.2013 - 09.2017
Paul Genesis MarianoFull Stack Developer & Customer Service Provider