Ma. Rosario Angela Cruz

Do You Travel is an Australian-based travel company that specializes exclusively in custom itineraries and group tours to the Philippines.

• Provided remote administrative and operational support to an Australian travel business, assisting with daily business activities.
• Managed customer enquiries and coordinated communications to support high-quality customer service.
• Assisted with travel bookings, itinerary administration, and maintenance of client records and documentation.
• Liaised with travel suppliers, accommodation providers, and tour operators to confirm bookings and travel arrangements.
• Performed general administrative duties including data entry, email management, reporting, and operational support.

Crylls, Inc. is the Exclusive in-house BPO service solutions partner of Mills Brands (Mills Trading), an Australian international import, export, and e-commerce company.

• Managed escalated customer complaints and complex case matters, conducting thorough investigations and case assessments.
• Delivered timely, fair, and policy-compliant resolutions while balancing customer needs and business requirements.
• Collaborated with cross-functional teams to investigate issues, coordinate solutions, and ensure positive customer outcomes.
• Applied strong analytical thinking, sound judgment, and professionalism when handling sensitive and high-impact cases.
• Provided backend operational and administrative support to ensure efficient day-to-day business operations.
• Maintained accurate records, documentation, and data management systems in accordance with company standards.
• Ensured compliance with internal procedures, policies, and service requirements.
• Contributed to process improvement initiatives that enhanced workflow efficiency, service quality, and operational effectiveness.
• Coordinated inventory management activities, including stock monitoring, tracking, and replenishment processes.
• Managed supplier communications to facilitate timely procurement, delivery coordination, and issue resolution.
• Processed orders accurately and efficiently while ensuring adherence to operational procedures.
• Performed inventory accuracy checks and quality controls to support operational continuity and customer satisfaction.

• Supported cross-departmental initiatives to enhance data accuracy.
• Managed data entry tasks to maintain up-to-date records for decision-making.
• Enhanced accuracy by meticulously reviewing data entries for discrepancies.
• Improved data accuracy by meticulously verifying and correcting information during entry.

• Identified areas for improvement, recommending changes that led to increased productivity within the team.
• Reduced processing errors with thorough attention to detail and adherence to established protocols.
• Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
• Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
• Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.

• Provided timely technical support, addressing user issues and minimizing disruptions to operations.
• Enhanced user satisfaction by providing timely and effective technical support.
• Provided technical support to end-users, resolving issues efficiently to minimize downtime.
• Provided technical support during onboarding and throughout various stages of pipeline.