Ma. Rosario Angela Cruz
Davao City, Province Of Davao Del Sur
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Possess communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
14
14
years of professional experience
Work History
Virtual Assistant(Part Time)
Do You Travel
05.2024 - Current
- Coordinated travel arrangements and itineraries for clients.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
Social Media Manager
LGFG FASHION HOUSE
01.2024 - 11.2024
- Streamlined lead nurturing processes by leveraging automation tools, improving efficiency and reducing manual workload.
- Continuously improved lead generation strategies by staying informed of industry trends, competitor actions, and emerging best practices.
- Established strong relationships with potential clients through consistent follow-up and personalized communication.
- Enhanced lead generation strategies by implementing innovative marketing campaigns and refining targeting techniques.
Data Entry Administrator
Swag Up LLC
02.2019 - 08.2023
- Supported cross-departmental initiatives to enhance data accuracy.
- Managed data entry tasks to maintain up-to-date records for decision-making.
- Enhanced accuracy by meticulously reviewing data entries for discrepancies.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Business Support Representative
Crylls Inc.
06.2014 - 08.2020
- Identified recurring issues by analyzing customer feedback and support tickets.
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Back Office Specialist
Next Bpo Solutions
04.2012 - 06.2014
- Identified areas for improvement, recommending changes that led to increased productivity within the team.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
- Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
Technical Support
Sutherland Global Service
11.2010 - 10.2011
- Provided timely technical support, addressing user issues and minimizing disruptions to operations.
- Enhanced user satisfaction by providing timely and effective technical support.
- Provided technical support to end-users, resolving issues efficiently to minimize downtime.
- Provided technical support during onboarding and throughout various stages of pipeline.
Education
No Degree - AB Psychology
University of The Immaculate Conception
Davao City, Province Of Davao Del Sur, PhilippinesHigh School Diploma -
Stella Maris Academy of Davao
Davao City, Province Of Davao Del Sur, Philippines03-2008
Skills
- Customer service
- Data entry
- Microsoft office
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Task prioritization
- Relationship management
- Lead generation
- Fast learner
Timeline
Virtual Assistant(Part Time)
Do You Travel
05.2024 - Current
Social Media Manager
LGFG FASHION HOUSE
01.2024 - 11.2024
Data Entry Administrator
Swag Up LLC
02.2019 - 08.2023
Business Support Representative
Crylls Inc.
06.2014 - 08.2020
Back Office Specialist
Next Bpo Solutions
04.2012 - 06.2014
Technical Support
Sutherland Global Service
11.2010 - 10.2011
No Degree - AB Psychology
University of The Immaculate Conception
High School Diploma -
Stella Maris Academy of Davao
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