Summary
Overview
Work History
Education
Core Qualification
Timeline
AdministrativeAssistant
Ma. Rosarene Manzano

Ma. Rosarene Manzano

Doha

Summary

Proficient Accounting, Customer Service and Office administration professional. with demonstrated success on revenue accounting as well as coordinating clerical and administrative support for the management and Customer relations. I am confident to achieve overall organizational objectives through practical experience, team work, dedication and the magic of a hospitality and aviation network. And with the ability to communicate and work across culturally by bridging the gap between western and eastern cultures.

Overview

12
12
years of professional experience

Work History

Finance Assistant

Qatar Airways
6 2019 - Current
  • Sales Report and Customer Account Reconciliation
  • Invoice Processing
  • Reviewing Sales offices aging on weekly basis
  • Process accurate accounting for all expense tickets
  • Other admin duties such as Office equipment & stationaries requisition.

Cashier

Qatar Airways
10.2017 - 06.2019
  • Effectively handle all cash and credit transactions on a daily basis
  • Deposit funds with the Accounts department
  • Cash and Credit Card collection from passengers, regarding ticket sales attentively and effectively without any flaw in a timely manner
  • Ensure the amount is collected accurately and tallies the sales report
  • Regular coordination with the ticketing supervisor and finance department regarding submission of sales reports
  • Providing high standards of support, with a customer service orientated attitude and assist the team.

Customer Services Agent (Shift Coordinator)

Qatar Airways
02.2014 - 10.2017
  • Interacting directly with customers and team members to maintain a high level of customer service
  • Exercised a thorough understanding of airline ticketing and reservation procedures
  • Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources
  • Prepares the Operations daily shift report
  • Assisting Terminal Duty Manager and Duty Manager’s on daily operations
  • Liaising with Duty Managers and CSA’s on Daily Operations etc
  • Other Admin duties for the Duty Manager’s.

Management Analyst Associate

Resorts World Manila
05.2012 - 12.2013
  • Responsible for Collating and Monitoring the Company’s Revenue and Result
  • Reviews Concept Papers and Post Analysis for Events and Projects of the Company
  • Monitors gaming activities of Members and Players for reporting purposes
  • Other admin duties such as Office equipment & stationaries requisition.

Education

Bachelor of Science in Business Administration - Major in Management -

Philippine School of Business Administration

Certificate in Global Business Services - ACCA - undefined

Core Qualification

  • Proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)
  • Experience in Oracle Application, Amadeus, Altea Application and CRM.
  • Filing, Archiving and advanced clerical knowledge.
  • Multi-tasking and team management.

Timeline

Cashier

Qatar Airways
10.2017 - 06.2019

Customer Services Agent (Shift Coordinator)

Qatar Airways
02.2014 - 10.2017

Management Analyst Associate

Resorts World Manila
05.2012 - 12.2013

Finance Assistant

Qatar Airways
6 2019 - Current

Bachelor of Science in Business Administration - Major in Management -

Philippine School of Business Administration

Certificate in Global Business Services - ACCA - undefined

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Ma. Rosarene Manzano