Ma. Rosarene Manzano
Doha
Summary
Proficient Accounting, Customer Service and Office administration professional. with demonstrated success on revenue accounting as well as coordinating clerical and administrative support for the management and Customer relations. I am confident to achieve overall organizational objectives through practical experience, team work, dedication and the magic of a hospitality and aviation network. And with the ability to communicate and work across culturally by bridging the gap between western and eastern cultures.
Overview
12
12
years of professional experience
Work History
Finance Assistant
Qatar Airways
6 2019 - Current
- Sales Report and Customer Account Reconciliation
- Invoice Processing
- Reviewing Sales offices aging on weekly basis
- Process accurate accounting for all expense tickets
- Other admin duties such as Office equipment & stationaries requisition.
Cashier
Qatar Airways
10.2017 - 06.2019
- Effectively handle all cash and credit transactions on a daily basis
- Deposit funds with the Accounts department
- Cash and Credit Card collection from passengers, regarding ticket sales attentively and effectively without any flaw in a timely manner
- Ensure the amount is collected accurately and tallies the sales report
- Regular coordination with the ticketing supervisor and finance department regarding submission of sales reports
- Providing high standards of support, with a customer service orientated attitude and assist the team.
Customer Services Agent (Shift Coordinator)
Qatar Airways
02.2014 - 10.2017
- Interacting directly with customers and team members to maintain a high level of customer service
- Exercised a thorough understanding of airline ticketing and reservation procedures
- Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources
- Prepares the Operations daily shift report
- Assisting Terminal Duty Manager and Duty Manager’s on daily operations
- Liaising with Duty Managers and CSA’s on Daily Operations etc
- Other Admin duties for the Duty Manager’s.
Management Analyst Associate
Resorts World Manila
05.2012 - 12.2013
- Responsible for Collating and Monitoring the Company’s Revenue and Result
- Reviews Concept Papers and Post Analysis for Events and Projects of the Company
- Monitors gaming activities of Members and Players for reporting purposes
- Other admin duties such as Office equipment & stationaries requisition.
Education
Bachelor of Science in Business Administration - Major in Management -
Philippine School of Business Administration
Certificate in Global Business Services - ACCA - undefined
Core Qualification
- Proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)
- Experience in Oracle Application, Amadeus, Altea Application and CRM.
- Filing, Archiving and advanced clerical knowledge.
- Multi-tasking and team management.
Timeline
Cashier
Qatar Airways
10.2017 - 06.2019
Customer Services Agent (Shift Coordinator)
Qatar Airways
02.2014 - 10.2017
Management Analyst Associate
Resorts World Manila
05.2012 - 12.2013
Finance Assistant
Qatar Airways
6 2019 - Current
Bachelor of Science in Business Administration - Major in Management -
Philippine School of Business Administration
Certificate in Global Business Services - ACCA - undefined
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