Marlyn Encarnacion
Housekeeping
Malate
Summary
Dynamic and dedicated professional with experience at Silver Oaks Hotel Suites, excelling in guest relations and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and adaptability. Recognized for reducing complaints by maintaining high standards and fostering a welcoming atmosphere, ensuring memorable guest experiences.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Silver Oaks Hotel Suites
02.2025 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Service Crew Member
Jollibee
09.2024 - 12.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Education
Bachelor of Science - Hospitality Management
University Of Mindanao
Tangub City Miss. Occ. Phil.09.2024
Skills
Guest relations
Customer inquiry and response
Adaptability
Team collaboration
Problem-solving abilities
Multitasking Abilities
Adaptability and flexibility
Timeline
Housekeeping Room Attendant
Silver Oaks Hotel Suites
02.2025 - Current
Service Crew Member
Jollibee
09.2024 - 12.2025
Bachelor of Science - Hospitality Management
University Of Mindanao