Marlyn De Manuel
Bachelor Of Science In Commerce-Major In Management And Accounting
Taguig,Metro Manila
Overview
22
22
years of professional experience
Work History
Billing and Collections Specialist
Medicard Philippines Inc
Makati, Philippines
10.2009 - 07.2026
- Processed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Managed collection efforts by coordinating with clients and tracking outstanding payments.
- Supported team members in training on billing systems and best practices for collections activities.
- Assisted in implementing process improvements to streamline collections workflow and increase efficiency.
- Reviewed account statements for accuracy, facilitating prompt resolution of issues.
- Managed end-to-end billing processes, ensuring accuracy and compliance with company policies.
- Resolved billing discrepancies by analyzing accounts and liaising with customers for timely resolutions.
- Trained new staff on billing software and best practices to ensure consistency in operations.
Payroll Assistant
Malfore Contraction
Ilo-Ilo, Philippines
04.2007 - 08.2009
- Processed payroll data accurately and timely to ensure employee satisfaction.
- Assisted in resolving payroll discrepancies through effective communication with team members.
- Supported preparation of payroll reports for management review and compliance purposes.
- Adapted quickly to changes in payroll regulations and company policies, ensuring compliance.
- Utilized payroll software to input and maintain employee records efficiently.
- Collaborated with HR to gather necessary documentation for new hires and terminations.
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Processed payroll for employees, ensuring accuracy and compliance with regulations.
- Managed employee timekeeping records, reconciling discrepancies efficiently.
- Coordinated with HR to update payroll information and resolve inquiries.
- Assisted in preparing monthly payroll reports for management review.
- Trained new staff on payroll systems and best practices for data entry.
Front Desk Receptionist
Kings Hotel Bacolod
Bacolod, Philippines
03.2006 - 04.2007
- Welcomed guests and managed check-in/check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly, ensuring excellent service.
- Maintained accurate records of reservations and guest information using hotel management software.
- Coordinated communication between departments to enhance guest experience and satisfaction.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Processed payments and managed cash transactions with attention to detail for accuracy.
- Monitored lobby area to maintain cleanliness and organization, enhancing overall ambiance for visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated reservations and maintained accurate records using hotel management software.
- Trained new front desk staff on procedures, enhancing team efficiency and service quality.
- Developed standard operating procedures for handling guest complaints, increasing overall satisfaction rates.
Cashier
Reverside Hospital
03.2004 - 03.2006
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing and customer satisfaction.
- Assisted customers with inquiries, providing exceptional service to enhance overall patient experience.
- Maintained cleanliness and organization of checkout area, ensuring a safe environment for patients and staff.
- Collaborated with team members to streamline checkout processes, reducing wait times for patients.
- Managed cash drawer, balancing daily receipts and ensuring accuracy in financial transactions.
- Educated patients on payment options, enhancing understanding of services offered at the hospital.
- Greeted customers entering store and responded promptly to customer needs.
- Supported training of new staff in cash handling procedures and customer service protocols to maintain quality standards.
- Built relationships with customers to encourage repeat business.
Skills
Customer service
Attention to detail
Time management
Listening skills
Goal oriented
Professionalism and ethics
Dispute resolution
Credit control
Timeline
Billing and Collections Specialist
Medicard Philippines Inc
10.2009 - 07.2026
Payroll Assistant
Malfore Contraction
04.2007 - 08.2009
Front Desk Receptionist
Kings Hotel Bacolod
03.2006 - 04.2007
Cashier
Reverside Hospital
03.2004 - 03.2006