Marlon Garcia
Food Service Supervisor
San Carlos City,Pangasinan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managerial- Supervisory position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Catering Supersivor
Tawoos Industrial Services
Muscat
12.2018 - Current
- Responsible in Training- Development and Motivation of staff
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
Store Manager/ Proprietor
Kambal Pandesal, San Miguel Mills Inc
San Carlos City, Pangasinan
10.2017 - 12.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Supervisor
Euro Food Brands Export Company
Jeddah
01.2017 - 07.2017
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Checked store merchandise regularly for proper display and replenishment.
- Constructed displays and signs to promote specified products and sales promotions.
Assistant Manager
The Connoisseur French Pastry Shop, Nutritional Food Corporation and Catering Services
Jeddah
05.2013 - 07.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
College Professor / On-the-Job Training Coordinator
University of Pangasinan
Dagupan City
01.2010 - 01.2013
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Created dynamic learning environment that valued instructor and student interaction.
- Conducted on-going program assessment, enrollment and retention tracking.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Designed and implemented various educational activities and programs to meet student needs.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Created materials and exercises to illustrate application of course concepts.
- Incorporated instructional technologies in course delivery for both in-class and online instruction.
- Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
Officer in Charge/ Counter Sales Associate
Galler Chocolatier and Fine Dining Restaurant
01.2008 - 01.2010
- Documented orders in computer system with general conditions and special customer requirements.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Dean
University of Perpetual Help System
01.2003 - 01.2008
- Interpreted and applied academic standards to communicate complex policies and procedures to students, faculty and other stakeholders.
- Supervised coordinators and assisted with review of student requests for assistance.
- Supervised admissions programs, student recruitment and retention.
- Implemented initiatives to drive curriculum quality and target learning outcomes.
- Communicated with university administrators and school officials.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Cultivated engaged student population with successful orientation programs.
- Assisted in development and implementation of faculty development plans.
Education
MBA - Business Administration, Marketing Management
University of Pangasinan
University Of Pangasinan 11.2010 - 04.2013
Bachelor of Science - Hotel And Restaurant Management
Lyceum Northwestern University
06.1995 - 04.1999
Skills
Catering supervision
undefinedAffiliations
A reliable and highly organized professional. Enjoys contributing to team efforts, and is able to communicate effectively with a diverse range of people. Motivated and positive, with a strong work ethic. Contagious enthusiasm towards work and deep pride of integrity. Focused on daily work outputs. Now looking for a challenging position either in the Academe or Administration that will maximize existing skills and experience whilst providing opportunities for further development and career progression.
Accomplishments
- Achieved 95% by completing Staff Training and Development with accuracy and efficiency in a 2 weeks actual hospital scenarios.
- Supervised team of 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 305 staffs total in the development of Royal Hospital Standard Operational Procedure. .
- Achieved Best Employee through effectively helping with Kitchen Work Flow, creating schedules and timeline inside kitchen to organized tray line and foot traffic. .
- Achieved 100% compliance through effectively helping with ISO 90001..
Certification
[Ministry of Health Basic Food and Safety and Infection Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Supervisory Skills Development Programme
11-2019
Catering Supersivor
Tawoos Industrial Services
12.2018 - Current
[Ministry of Health Basic Food and Safety and Infection Control
12-2018
Food Safety nd Hygiene
12-2018
Store Manager/ Proprietor
Kambal Pandesal, San Miguel Mills Inc
10.2017 - 12.2018
Sales Supervisor
Euro Food Brands Export Company
01.2017 - 07.2017
Assistant Manager
The Connoisseur French Pastry Shop, Nutritional Food Corporation and Catering Services
05.2013 - 07.2017
MBA - Business Administration, Marketing Management
University of Pangasinan
11.2010 - 04.2013
College Professor / On-the-Job Training Coordinator
University of Pangasinan
01.2010 - 01.2013
Officer in Charge/ Counter Sales Associate
Galler Chocolatier and Fine Dining Restaurant
01.2008 - 01.2010
Assistant Dean
University of Perpetual Help System
01.2003 - 01.2008
Bachelor of Science - Hotel And Restaurant Management
Lyceum Northwestern University
06.1995 - 04.1999
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