Marlon Yumul

Directed daily business operations encompassing data entry, correspondence, scheduling, and document management. Handled lead management and customer interactions using GoHighLevel and JobTread platforms. Managed job dispatching processes while ensuring efficient digital filing systems. Executed payroll processing along with accounts payable, receivable, project estimates, and cost catalog updates. Facilitated marketing initiatives by coordinating social media strategies and evaluating campaign success. Maintained vehicle records while supporting HR activities such as recruitment and onboarding of new employees.

Triaged support tickets based on complexity and priority, directing them to the correct teams. Resolved billing issues and customer inquiries to maintain high levels of client satisfaction. Developed dashboards, reports, widgets, and PostgreSQL datasets tailored to client specifications. Facilitated onboarding, training sessions, and initial dashboard creation during project implementation.

Acted as first point of contact for technical support, addressing hardware, software, and account-related issues through remote troubleshooting. Utilized PSA Manage to manage and triage support tickets, efficiently assigning cases to appropriate teams. Maintained user accounts and permissions in Active Directory and Microsoft Entra ID for optimal access control. Facilitated new hire onboarding and offboarding to streamline personnel transitions. Created troubleshooting procedures that significantly improved overall support efficiency.

Delivered tier 2 technical support by managing ticket queues and dispatching cases via Salesforce. Escalated complex issues to tier 3 when necessary to ensure prompt resolution. Utilized phone, email, and chat to provide effective support while documenting all cases thoroughly. Reviewed and ensured quality of tier 1 cases while maintaining knowledge base articles. Corrected database entries using SQL Server Management Studio and performed server maintenance tasks. Acted as primary point of contact for clients, facilitating training sessions via Google Meet. Handled estimates, purchase orders, invoicing, and payment processes through QuickBooks.

Facilitated freelance administrative assistance for Australian company by handling customer inquiries via Zoho Mail, routing requests to relevant departments, monitoring payments, processing credit card transactions, and conducting basic account reconciliations to ensure precision in financial records.

Provided tier 1 technical support for healthcare client through queue monitoring and remote troubleshooting. Executed software upgrades and database corrections to maintain operational integrity. Supported field technicians in resolving issues to enhance productivity. Coordinated equipment shipments and scheduled onsite technician visits for seamless operations. Handled email inquiries to streamline communication processes. Created knowledge base documentation to standardize troubleshooting approaches, improving overall efficiency.

Handled inbound calls as part-time customer service representative for 1-800-Flowers. Assisted customers with order processing, payments, and product recommendations effectively. Resolved issues related to online ordering, order tracking, and delivery efficiently. Documented all interactions in ticketing system for future reference. Provided prompt service to foster positive customer experiences.

Provided part-time customer support by contacting healthcare providers to verify insurance benefits and cash-out amounts, enabling accurate client quotations. Maintained detailed records in the CRM, documented all interactions, and performed outbound lead generation during low call-volume periods to support business development.

Provided part-time technical support to UPS customers in configuring printer drivers and WorldShip application. Guided users through software functionalities while delivering first-level troubleshooting assistance. Recorded issues diligently and routed service tickets to ensure timely responses from support teams.

Administered systems for Qatar Foundation, delivering first-level support to end users. Oversaw user account management in Active Directory, handling creation and modifications. Executed remote troubleshooting and managed software installations for optimal functionality. Addressed email support requests, accurately documenting and directing service tickets. Provided software usage guidance while maintaining swift resolution of technical problems.

Served as customer service representative, delivering billing and technical support to Sprint customers via phone. Resolved billing concerns and processed payments promptly. Troubleshot mobile device and software issues to enhance customer experience. Assisted with phone setup and navigation, ensuring smooth user transition. Recommended service plans and promotions based on individual customer needs. Documented all customer interactions for future reference. Escalated complex issues to ensure timely resolution. Provided remote software installation and troubleshooting assistance when necessary.

Ensured compliance with safety, cleanliness, and quality standards while supervising production personnel. Monitored ingredient quality and conducted precise measurements to ensure product excellence. Troubleshot and operated mixing equipment to enhance operational efficiency. Maintained thorough process documentation to support traceability and regulatory compliance. Monitored pH levels continuously to achieve uniform product quality during production.

Ensured seamless plant operations by overseeing boilers, air compressors, and utility systems. Executed boiler water quality testing to uphold system integrity. Diagnosed equipment faults, implementing effective solutions quickly. Supervised steam, water, and compressed air systems for peak performance. Verified fuel deliveries against safety protocols through thorough inspections. Identified and reported maintenance issues for swift resolution. Promoted a clean, secure, and productive work setting.