Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlon Santiago

Marlon Santiago

Calamba City

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dedicated and detail-oriented with 16 years of experience in transport logistics and sourcing of Sub-contractor.

Overview

16
16
years of professional experience

Work History

Transport Sales Lead

Producers Connection Logistics Inc.
11.2024 - Current
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Create rates based on the customer requirements.
  • Ensuring that the company meets customer requirements and hit the target KPI's.

Transport Head

Producers Connection Logistics Inc.
06.2024 - 10.2024
  • Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
  • Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
  • Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
  • Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
  • Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.

Operation Supervisor

Producers Connection Logistics Inc.
04.2024 - 05.2024
  • Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
  • Focused on continual improvement of the daily operational performances.
  • Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
  • Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
  • Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.

Operation Trucking Supervisor

Fast Cargo Logistics Corporation
01.2021 - 04.2024
  • Responsible for operations planning and execution, SOP compliance and continuous improvement of transport operations.
  • Also, responsible for communicating with the sales team or other functions any impact arising from transport availability issues and other operational concerns.
  • Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
  • Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
  • Sourcing additional sub-con trucker and checking the compliance requirements needed by the company.
  • Continual collaboration with 3PL sourcing Department to ensure the availability of Fleets versus Customer demands.

Central Dispatch Coordinator

01.2016 - 01.2020

Pier Dispatch Coordinator

01.2012 - 01.2013

Warehouse Dispatch Coordinator

Fast Logistics Corporation
01.2009 - 01.2010

Education

BSBA - Operations Management

Lyceum of the Philippines
01.2023

BSC - Management Accounting

Occidental Mindoro State College
01.2004

Skills

  • Basic Negotiation Skills
  • Problem Analysis
  • Client acquisition
  • Contract negotiation
  • Pricing strategy

Languages

English
Tagalog

Timeline

Transport Sales Lead

Producers Connection Logistics Inc.
11.2024 - Current

Transport Head

Producers Connection Logistics Inc.
06.2024 - 10.2024

Operation Supervisor

Producers Connection Logistics Inc.
04.2024 - 05.2024

Operation Trucking Supervisor

Fast Cargo Logistics Corporation
01.2021 - 04.2024

Central Dispatch Coordinator

01.2016 - 01.2020

Pier Dispatch Coordinator

01.2012 - 01.2013

Warehouse Dispatch Coordinator

Fast Logistics Corporation
01.2009 - 01.2010

BSC - Management Accounting

Occidental Mindoro State College

BSBA - Operations Management

Lyceum of the Philippines

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Marlon Santiago