Marlon Ranoy
Candelaria, Quezon,QUE
Overview
6
6
years of professional experience
Work History
Laborer Helper
Ultron Construction
Candelaria, Quezon, Philippines
07.2024 - Current
- Assisted in transporting materials to job sites, ensuring timely deliveries.
- Operated hand tools and machinery, maintaining safety standards on-site.
- Collaborated with team members to complete tasks efficiently and accurately.
- Supported skilled tradespeople by preparing work areas and organizing tools.
Customer Service Representative
Intouch CX
Quezon City, Metro Manila, Philippines
02.2023 - 10.2023
- Assisted customers with inquiries, effectively resolving issues and enhancing satisfaction.
- Managed high-volume calls, providing timely support and information to clients.
- Collaborated with team members to streamline processes and improve service efficiency.
- Identified recurring issues, proposing solutions to enhance overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Startek
Makati City, Metro Manila, Philippines
04.2021 - 09.2022
- Maintained product knowledge to address inquiries confidently and accurately.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Security Officer
Autokid
Manila, Metro Manila, Philippines
07.2019 - 10.2020
- Conducted routine patrols to ensure safety and security of premises.
- Monitored surveillance systems, identifying potential security breaches promptly.
- Enforced access control procedures to prevent unauthorized entry.
- Responded swiftly to incidents, coordinating with law enforcement as necessary.
Education
Diliman Christian Academy
Quezon City, Metro Manila, PhilippinesBachelor of Science - Criminology
Metro Manila Collage
Quezon City, Metro Manila, Philippines03-2009
High School Diploma -
Balara High School
Quezon City, Metro Manila, Philippines03-2001
Timeline
Laborer Helper
Ultron Construction
07.2024 - Current
Customer Service Representative
Intouch CX
02.2023 - 10.2023
Customer Service Representative
Startek
04.2021 - 09.2022
Security Officer
Autokid
07.2019 - 10.2020
Diliman Christian Academy
Bachelor of Science - Criminology
Metro Manila Collage
High School Diploma -
Balara High School