Marlon Ramos

• Created short-form videos, animated gifs, and motion graphics for social media posts.
• Delivered edits on time for reviews and final delivery.
• Combined text, video, and other composite elements onscreen to create logical, coherent layouts.
• Enhanced video quality by applying color correction, grading, and special effects techniques.
• Contributed new ideas and looked for ways to improve content editing and processes.
• Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
• Organized and worked with raw footage from multiple cameras and sources.
• Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
• Worked with graphic templates and seamlessly inserted into videos.
• Delivered polished presentations of completed work during client reviews, explaining editorial choices and addressing any concerns or suggestions.
• Adapted quickly to changes in project scope or direction by revising edit decisions based on updated creative briefs or client feedback.
• Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.

• Provide full admin and back-office support to ensure the smooth running of the e-commerce website.

• Image optimization using AI and several programs such as Canva and Photoshop.

• Creating professional and informative product descriptions using AI.

• Setting up store features like Shipping, Markets, Payments, and Checkout.

• Designing the client's chosen store front / website theme.

• Managing third party applications connected to client’s Shopify store.

• Providing recommendation based on the client's store analytics.

Oversee orders, shipments, and inventory management through Shopify, ensuring accuracy and efficiency.

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Optimized inventory management, minimizing waste and reducing costs.
• Enhanced customer satisfaction with timely and accurate issue resolution.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

• Manage bulk product updates to Shopify utilizing my advanced excel skills, exporting and importing CSV files to Shopify. Ensure that product details such as title, description, SKUs and barcodes are correct.

• Utilizing data insights, category-based visual merchandising optimizes product placement while ensuring accurate representation through uploading new products to the landing page.

• Management of pricing and creative content uploads maintains consistency on the homepage, alongside coordination of day-to-day merchandising activities, including new product initiatives.

• Timely price changes for system products are overseen, strategically aligning existing product merchandising with online promotions and brand requirements.

• Proactive updates to marketing banners and homepage displays are made for live promotions, enhancing shopping cart rules and offers to improve the customer experience.

• Collaboration with Product Managers and Coordinators for upcoming promotions fosters effective relationships with internal and external stakeholders to meet business goals.

• Provided front-end development support, creating visually appealing designs that aligned with brand standards.
• Enhanced user experience by implementing responsive web design and optimizing website performance.
• Developed custom web applications, resulting in tailored solutions for client needs.
• Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
• Reduced load times and improved site speed by optimizing images, scripts, and other assets.
• Engaged with clients to plan and optimize site issues and queries.
• Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
• Integrated third-party APIs to enhance website functionality and provide additional services to users.
• Discussed site and app requirements with clients to produce actionable development plans.
• Enhanced user experience by implementing responsive design principles across all web applications.
• Proved successful working within tight deadlines and a fast-paced environment.

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Managed approximately 100+ inquiries per day from customers.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Streamlined project delivery processes, reducing completion times significantly.
• Assisted clients in using Shopify, a specialized ecommerce platform, to increase sales and reach without experiencing the growing pains that come with outlet expansion. Provided professional advice on how to build, manage, and grow e-commerce businesses, as well as recommendations to help them improve their e-commerce store's numbers.

• Managed approximately 100+ inquiries through calls, emails, and chats per day from customers.
• Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
• Contributed to the development of best practices within the team by sharing insights gained from daily interactions with customers.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Implemented new strategies to enhance the overall customer experience, resulting in increased repeat business.
• Trained new team members on company policies and procedures, ensuring consistent service levels across the board.
• Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
• Analyze client feedback to identify areas for improvement, leading to more efficient problem-solving techniques.
• Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.