Marlon Principe
City Of San Fernando
Summary
Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
Overview
7
7
years of professional experience
Work History
Telesales Specialsit
IQOR | T-mobile
Malabanias, Pampanga
2021.08 - 2024.07
- Monitored market conditions, supporting product innovation based on trends and competitor analytics.
- Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
Backoffice Fraud and Disputes Specialist
Concentrix Capital one
Malabanias, Pampanga
2021.08 - 2024.07
- Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Virtual Assistant
Dionne Sanford with eXp Realty
Atlanta
2023.08 - 2023.12
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
Emergency Dispatch Operator | Johnson Controls
Sutherland Global Services
Clark Freeport
2018.03 - 2019.04
- Submitted accurate and timely daily reports, forms and other documentation.
- Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
AT&T Billing and Sales Representative
Sutherland Global Services
Clark Freeport
2017.02 - 2018.03
- Leveraged CRM system to manage sales activities and track sales performance.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
Angeles City National Trade School
Friendship Hi-way Cutcut Angeles City Pampanga2015-04
Skills
- Administrative skills
- Social Media Updating
- Computer Navigation
- Expense Reporting
- Multi Tasking
- Experience in Client Engagement
Timeline
Virtual Assistant
Dionne Sanford with eXp Realty
2023.08 - 2023.12
Telesales Specialsit
IQOR | T-mobile
2021.08 - 2024.07
Backoffice Fraud and Disputes Specialist
Concentrix Capital one
2021.08 - 2024.07
Emergency Dispatch Operator | Johnson Controls
Sutherland Global Services
2018.03 - 2019.04
AT&T Billing and Sales Representative
Sutherland Global Services
2017.02 - 2018.03
High School Diploma -
Angeles City National Trade School