Marlon Palces
Fraud And Risk Investigator
Balagtas
Summary
Dynamic and results-oriented professional with a proven track record at TaskUs in identifying fraudulent activity through analytical mindset and cross-functional teamwork. Excelled in high-stress customer service roles at Amazon and Transcom Asia PH, enhancing customer loyalty through effective communication and active listening. Skilled in financial statement analysis and multitasking, ready to bring top-notch problem-solving abilities to your team.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Investigator
TaskUs
2022.05 - 2024.12
- Analyzed large data sets to identify patterns indicative of fraudulent activity or other areas of concern.
- Worked closely with colleagues across departments to ensure consistent application of risk management principles throughout the organization.
Customer Service Associate
Amazon
Pasay City
2021.04 - 2021.07
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative / Back-up Trainer
Transcom Asia PH
2016.11 - 2020.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Marketing Assistant
St. Agatha Resort and Country Club
2015.07 - 2016.07
Education
Bachelor of Science - Information And Communication Technology
Bulacan State University
Malolos, Bulacan 2001.04 -
Skills
Analytical mindset
Cross-functional teamwork
Problem-solving abilities
Multitasking Abilities
Financial statement analysis
Effective communication
Active listening
Timeline
Fraud and Risk Investigator
TaskUs
2022.05 - 2024.12
Customer Service Associate
Amazon
2021.04 - 2021.07
Customer Service Representative / Back-up Trainer
Transcom Asia PH
2016.11 - 2020.11
Marketing Assistant
St. Agatha Resort and Country Club
2015.07 - 2016.07
Bachelor of Science - Information And Communication Technology
Bulacan State University
2001.04 -