Marlon Palces
Fraud And Risk Investigator
Balagtas
Summary
Dynamic and results-oriented professional with a proven track record at TaskUs in identifying fraudulent activity through analytical mindset and cross-functional teamwork. Excelled in high-stress customer service roles at Amazon and Transcom Asia PH, enhancing customer loyalty through effective communication and active listening. Skilled in financial statement analysis and multitasking, ready to bring top-notch problem-solving abilities to your team.
Overview
9
9
years of professional experience
Work History
Fraud and Risk Investigator
TaskUs
05.2022 - 12.2024
- Analyzed large data sets to identify patterns indicative of fraudulent activity or other areas of concern.
- Worked closely with colleagues across departments to ensure consistent application of risk management principles throughout the organization.
Customer Service Associate
Amazon
Pasay City
04.2021 - 07.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative / Back-up Trainer
Transcom Asia PH
11.2016 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Marketing Assistant
St. Agatha Resort and Country Club
07.2015 - 07.2016
Education
Bachelor of Science - Information And Communication Technology
Bulacan State University
Malolos, Bulacan 04.2001 -
Skills
Analytical mindset
Cross-functional teamwork
Problem-solving abilities
Multitasking Abilities
Financial statement analysis
Effective communication
Active listening
Timeline
Fraud and Risk Investigator
TaskUs
05.2022 - 12.2024
Customer Service Associate
Amazon
04.2021 - 07.2021
Customer Service Representative / Back-up Trainer
Transcom Asia PH
11.2016 - 11.2020
Marketing Assistant
St. Agatha Resort and Country Club
07.2015 - 07.2016
Bachelor of Science - Information And Communication Technology
Bulacan State University
04.2001 -
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