Marlon Moncada

I managed a research team composed of Vietnamese, Indonesian, and Russian members, tasked with identifying future Oil and Gas projects across Southeast Asia and Russia. In this role, I streamlined research methodologies, and implemented effective project tracking systems to enhance productivity. I provided training, assigned research territories based on market expertise, and ensured the timely delivery of project reports. My leadership and strategic approach to project identification contributed to a 12% increase in annual productivity, driving the team’s performance and expanding our coverage of emerging oil and gas opportunities in the region.

I started my career with Sitel Philippines in May 2004 as a Customer Service Representative, where I developed strong communication and problem-solving skills. In October 2006, I was promoted to Quality Analyst, a role in which I ensured service excellence and maintained high performance standards. Building on my experience, I advanced to Team Lead in 2007, where I managed a team, provided coaching, and drove productivity. In 2008, I took on greater responsibilities as an Assistant Center Point-of-Contact, supporting operations management and coordinating between teams. By 2009, I was promoted to Center Point-of-Contact, overseeing center operations and ensuring the achievement of performance metrics, service quality, and operational efficiency.