Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlon Calasin

Sucat Paranaque Metro Manila

Summary

Versatile, highly motivated and action oriented who can be counted on to deliver and perform even during crisis. Trained in customer service, can handle concerns efficiently and in accordance with standards and protocols. Can be counted on to increase awareness, review and enhance as necessary policies related to my area of responsibility.

Showing leadership when called for, knows how to balance management functions and being a team player.

Overview

22
22
years of professional experience

Work History

Station Manager

Air Swift
Elnido Palawan
04.2023 - Current
  • Developed strategies, implemented policies and procedures to improve customer satisfaction ratings.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
  • Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.

Business Owner / Manager of Operations

MCSHELL FUELS
Kalibo Aklan
08.2017 - 12.2023
  • Handles General Operation of two gas station.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Manpower / Inventory Management / Financial Management.

Supervisor

Ricciardi's Italian Ice
Myrtle Beach South Carolina
04.2021 - 09.2022
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Replenishment Orders
  • Make Products

Airport Services Manager

Philippine Airlines
NAIA Terminal II
06.2012 - 03.2020
  • Resolved customer complaints promptly and professionally while maintaining a high level of customer satisfaction.
  • Developed and implemented strategies to improve operational efficiency and quality assurance in the terminal environment.
  • Established strong relationships with airline personnel to ensure optimal collaboration on projects.
  • Ramp Activities

Project Consultant

ePLDT Ventus
Sampaloc Manila
11.2009 - 11.2011
  • Integrated Reservations and Domestic Ticketing Training.
  • Oversight / go to guy for all operational concern.
  • Ensured compliance with all relevant regulations and standards when managing projects.

Product Standards Administrator

Philippine Airlines
NAIA Terminal II
09.2007 - 11.2009
  • Implemented an awareness program on service standards and policies that enhanced operational standards.

Senior Customer Relations Officer

Philippine Airlines
NAIA Terminal II
07.2002 - 09.2007
  • Supervised multiple outlying stations Caticlan / Laoag / Butuan.
  • Efficiently and tactfully manage customer complaints and concerns.

Education

Bachelor of Science - Business Administration

DLSU College of Saint Benilde
Taft Metro Manila
03-2002

High School Diploma -

Don Bosco
Makati
03-1997

Skills

  • Work Planning
  • Policy Implementation
  • Customer Retention
  • Operations Management
  • Team Oversight
  • Spearheaded Clark Station 15flight/day
  • Hanoi / Haneda / Diego Garcia - International Stations
  • Elnido / Clark / Laoag / Caticlan / Butuan - Domestic Stations
  • Headed Successful Transition of Philippine Airlines outsourcing
  • Successful launching of BPO Reservations team

Timeline

Station Manager

Air Swift
04.2023 - Current

Supervisor

Ricciardi's Italian Ice
04.2021 - 09.2022

Business Owner / Manager of Operations

MCSHELL FUELS
08.2017 - 12.2023

Airport Services Manager

Philippine Airlines
06.2012 - 03.2020

Project Consultant

ePLDT Ventus
11.2009 - 11.2011

Product Standards Administrator

Philippine Airlines
09.2007 - 11.2009

Senior Customer Relations Officer

Philippine Airlines
07.2002 - 09.2007

Bachelor of Science - Business Administration

DLSU College of Saint Benilde

High School Diploma -

Don Bosco

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Marlon Calasin