Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Marlon Alburo

San Mateo, Rizal

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Quantrics Inc.
San Mateo, Rizal
10.2019 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer chats promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Handled 2-3 customers at the same time while making sure the process meets satisfaction standards.

Education

Bachelor of Secondary Education Major in English - Education

Technological Institute of The Philippines
938 Aurora Blvd Quezon City
04.2001 -

Skills

Training development aptitude

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Quantrics Inc.
10.2019 - 01.2023

Bachelor of Secondary Education Major in English - Education

Technological Institute of The Philippines
04.2001 -

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Marlon Alburo