Marlo Villa
Taguig, Metro Manila,00
Summary
Proven to excel in high-volume environments, I boosted customer satisfaction at Unique Verse Mobile Bar through exceptional service and crafting premium cocktails. At Dealer's Choice, I led training for new attendants, enhancing team consistency. Skilled in cleanliness and customer service, my efforts consistently foster teamwork and elevate client experiences.
Overview
9
9
years of professional experience
Work History
Service Station Attendant
Dealer's Choice Manpower Services Inc
Pasay, Metro Manila
01.2020 - Current
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
Bartender
Unique Verse Mobile Bar
Pasig, Metro Manila, Philippines
01.2015 - 05.2016
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Vocational Course - Hotel & Restaurant Services.
TESDA
Pateros, Metro Manila, Philippines12.2013
Skills
- Cleanliness and Organization
- Patience and Empathy
- Customer service and assistance
- Operating cash register
- Fuel pumping
- Sales and Upselling Techniques
Timeline
Service Station Attendant
Dealer's Choice Manpower Services Inc
01.2020 - Current
Bartender
Unique Verse Mobile Bar
01.2015 - 05.2016
Vocational Course - Hotel & Restaurant Services.
TESDA