Outdoor activities
Marlene Cañete
Manager
CEBU CITY
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing complex project. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Manager on Duty
Motor Ace Philippines Inc.
07.2023 - Current
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Financial Controller
Motor Ace Philippines Inc.
04.2021 - 06.2023
- Reduced operating costs through meticulous budget management and cost analysis.
- Streamlined revenue recognition procedures for improved accuracy in sales forecasting.
- Implemented rigorous internal control measures to safeguard company assets and prevent fraud or mismanagement risks.
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Managed a team of finance professionals, providing guidance, support, and ongoing training to ensure continued growth and development.
- Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
- Developed comprehensive financial models for strategic planning and decision-making purposes.
- Ensured compliance with regulatory requirements by conducting thorough internal audits and implementing necessary corrective actions.
- Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls.
- Enhanced cash flow management with timely accounts receivable monitoring and collections efforts.
- Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
- Led organizational cash flow and cash flow forecasting initiatives.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Developed comprehensive financial models to support management in forecasting and scenario analysis.
Customer Service Representative
Concentrix CVG Philippines, Inc.
02.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Treasury Officer
Coast Pacific Manufacturing Corporation
04.2017 - 11.2019
- Supported budgeting processes by providing accurate cash flow forecasts based on historical data analysis and anticipated future events.
- Assisted in the development of treasury policies, contributing to a well-defined framework for managing financial risk within the organization.
- Developed strong relationships with key stakeholders such as banks, auditors and regulators through timely communication and transparent reporting.
- Enhanced cash flow management by monitoring daily bank balances and performing timely fund transfers.
- Evaluated financing options including bank loans, bonds issuance or lines of credit, assisting in securing optimal funding arrangements for the organization''s needs.
- Monitored debt covenants to ensure ongoing compliance, avoiding penalties or negative impacts on credit ratings.
- Managed foreign exchange exposure to minimize currency risk, utilizing hedging strategies when necessary.
Administrative Clerk
Coast Pacific Manufacturing Corporation
04.2017 - 11.2019
- Improved communication between departments through effective scheduling and coordination of meetings.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
Education
Bachelor of Science - Business Administration And Management
University Of Cebu
Gov. M. Cuenco Ave, Cebu City, 6000 04.2001 -
Skills
Staff Training and Development
Technical knowledge
Budgeting expertise
Policy Enforcement
Sales and Marketing
Scheduling proficiency
Industry Awareness
Customer service focus
Delegation capabilities
Business Development
Staff Management
Inventory Control
Strategic Planning
Operations Management
Schedule development
Process Improvement
Training and mentoring
Process Monitoring and Improvement
Negotiation
Financial Management
Staff Development
Cost Control
Brand Management
Attention to Detail
Adaptability and Flexibility
Multitasking Abilities
Task Delegation
Certification
CM - Certified Manager Certification
Interests
Foreign languages
History
Timeline
Manager on Duty
Motor Ace Philippines Inc.
07.2023 - Current
Financial Controller
Motor Ace Philippines Inc.
04.2021 - 06.2023
Customer Service Representative
Concentrix CVG Philippines, Inc.
02.2020 - 01.2021
Treasury Officer
Coast Pacific Manufacturing Corporation
04.2017 - 11.2019
Administrative Clerk
Coast Pacific Manufacturing Corporation
04.2017 - 11.2019
Bachelor of Science - Business Administration And Management
University Of Cebu
04.2001 -