Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Vincent Cabatingan

Training Specialist
Liloan, Province Of Cebu

Summary

Dynamic Training Specialist with extensive experience in designing and delivering tailored training programs for diverse audiences, both onsite and remotely. Known for employing engaging instructional methods that foster effective learning and skills development, resulting in measurable enhancements in team performance. Proven ability to create interactive and collaborative training sessions that inspire participation and drive results. Recognized as an authoritative communicator with an enthusiastic style and keen insight into learner needs.

Overview

14
14
years of professional experience

Work History

Trainer

Wipro Philippines Ltd.
04.2023 - Current
  • Content Moderation Trainer
  • Responsibilities:
  • 1. Training and Onboarding: Train new content moderators on policies, guidelines, and tools. Conduct ongoing education sessions.
  • 2. Quality Assurance: Review and provide feedback on moderation decisions, and maintain quality standards.
  • 3. Escalation Handling: Assist with complex cases and collaborate on content-related issues.
  • 4. Documentation: Maintain training records and generate reports for policy improvement.
  • 5. Mentorship: Offer support and guidance to moderators dealing with sensitive content.
  • Qualifications:
  • Content moderation expertise, effective communication, adaptability, and analytical skills.
  • Empathy, resilience, and collaboration skills.
  • Commitment to continuous learning and policy updates.

Trainer

1840 & Co
08.2022 - 04.2023
  • As a Customer Retention Process Trainer, my role is all about training and supporting our team in keeping customers around.
  • My job involves:
  • Training our customer retention team on strategies and best practices.
  • Creating materials to make learning easy and fun.
  • Keeping an eye on how well we're doing and suggesting improvements.
  • Working with other teams to make sure our customers get the best experience possible.
  • Tools Used:
  • Hubspot
  • Monday.com
  • Vicidial
  • G-Suites

Trainer

Sykes Asia
12.2021 - 08.2022
  • My role as a Learning and Development Trainer revolves around empowering individuals and teams to reach their full potential.
  • My responsibilities include:
  • Designing and delivering training programs that enhance skills and knowledge.
  • Creating engaging learning materials and resources.
  • Assessing training effectiveness and making improvements.
  • Collaborating with various teams to align learning goals with organizational objectives.
  • Providing guidance and support for professional growth.
  • I'm passionate about fostering a culture of continuous learning and development within our organization. Let's grow and succeed together!

Trainer

The Results Companies
02.2018 - 12.2021
  • As a Technical Support Customer Service Trainer, your job is to be the go-to expert who helps our customer service team shine. Here's what you'll do:
  • 1. Training: You'll create and deliver training programs to help our team tackle technical issues with confidence.
  • 2. Tech Savvy: Stay updated on our products and industry trends so you can keep our team in the know.
  • 3. Feedback Pro: Give our reps constructive feedback and coaching to help them grow.
  • 4. Resource Keeper: Keep our training materials up-to-date and accessible.
  • 5. Quality Advocate: Work on improving our customer support quality.
  • I'm here to help our team succeed and ensure our customers stick with us for the long haul. Let's keep those smiles on our customers' faces!

Customer Service Representative

Wipro Limited
05.2011 - 05.2013
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor - Nursing

University of The Visayas
06.2008

Bachelor - Nursing

University of the Visayas
06.2008

Bachelor - Management Accounting

University of San Carlos
06.2004

Skills

  • Microsoft Office
  • Microsoft PowerPoint
  • Technical Support
  • Customer Service

    • Public speaking

    Lesson planning

    Planning and coordination

    Online instruction

    Materials preparation

    New hire training

    Training material updates

    Train-the-trainer

Timeline

Trainer

Wipro Philippines Ltd.
04.2023 - Current

Trainer

1840 & Co
08.2022 - 04.2023

Trainer

Sykes Asia
12.2021 - 08.2022

Trainer

The Results Companies
02.2018 - 12.2021

Customer Service Representative

Wipro Limited
05.2011 - 05.2013

Bachelor - Nursing

University of the Visayas

Bachelor - Management Accounting

University of San Carlos

Bachelor - Nursing

University of The Visayas

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Mark Vincent CabatinganTraining Specialist