Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Mark Tryon Garcia

Mark Tryon Garcia

Sta Rita, Pandayan, Oriental Mindoro

Summary

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Computer Technician

Raven Dattinggaling
Calapan City
03.2025 - Current
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Configured network settings as per customer requirements.
  • Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Built custom PCs based on customers' specifications using various components from different manufacturers.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Analyzed wiring diagrams to gather repair information and procedures.

Computer Analyst

Thirdy Soriano
Calapan City
03.2020 - 04.2025
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Tracked inventory of physical hardware assets located throughout the organization's facilities.
  • Researched new technologies and implemented solutions to optimize efficiency of existing systems.
  • Developed test plans to ensure accuracy of programs prior to deployment into production environment.
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
  • Tested, maintained and monitored computer programs and systems.

Education

High School Diploma -

Mindoro State University
Calapan City
02-2025

Skills

  • Hardware troubleshooting
  • Technical support
  • Network configuration
  • Customer service
  • Hardware installation
  • Technical troubleshooting
  • Operating system testing
  • Operating system configuration
  • Network maintenance
  • Flexible schedule
  • Operating system expertise
  • Application installations
  • Software applications
  • Data analysis
  • Desktop technical support
  • Hardware configuration
  • Safety practices
  • Project oversight
  • Laptop servicing
  • Operating systems
  • Security patching
  • Desktop and laptop installations
  • Backup management

Languages

English
First Language

Certification

Technical Educational And Skills

Computer Expert NcII

References

References available upon request.

Timeline

Computer Technician

Raven Dattinggaling
03.2025 - Current

Computer Analyst

Thirdy Soriano
03.2020 - 04.2025

High School Diploma -

Mindoro State University

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Mark Tryon Garcia