Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marksylver Onyekwere

Marksylver Onyekwere

Cavite City, Province of Cavite

Summary

I am a proactive IT Support Specialist with 2 years of experience providing technical assistance and support to end-users. Skilled in diagnosing and resolving hardware and software issues, I excel in delivering timely and effective solutions to develop and build a career in a dynamic, proactive, and growing organization where everyone can realize and enhance his/her potential and personal objective in the course of achieving organizational goals and the aim within the frame of work.

Overview

2
2
years of professional experience

Work History

Technical Support

Trafficbets
01.2022 - 06.2024
  • Provided technical support to project stakeholders to help meet project objectives.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Provided technical support regarding creative and product capabilities.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Assisted clients with technical support issues and general inquiries.
  • Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
  • Provided technical support during software installation and configuration.
  • Can Handle Casino Platform
  • Can do SEO and Digital

Team Leader

Teen Patti Stars and Stars777
01.2022 - 06.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

Bachelor of Science in Information Technology - Information Technology

University of Perpetual Help System Binan Laguna
Binan, Province Of Laguna, Philippines
06.2022

Skills

  • Desktop Technical Support
  • On-Site Technical Support
  • Technical support escalations
  • SEO
  • Digital Marketing
  • Web Development
  • Web View App Creation
  • Casino Platform Management
  • Team Leader
  • Appsflyer and Adjust (MMA)

Languages

English
Bilingual or Proficient (C2)

Timeline

Technical Support

Trafficbets
01.2022 - 06.2024

Team Leader

Teen Patti Stars and Stars777
01.2022 - 06.2024

Bachelor of Science in Information Technology - Information Technology

University of Perpetual Help System Binan Laguna

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Marksylver Onyekwere