Mark Steven Lucena
Tarlac,Central Luzon
Summary
Dedicated Customer Service Representative skilled in conflict resolution and feedback analysis. Manages inbound calls effectively, addressing product-related questions and service issues. Committed to maximising customer satisfaction through prompt service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
SUTHERLAND GLOBAL INC.
01.2026 - Current
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquiries quickly and accurately.
- Built rapport with customers through courteous and professional communications.
Education
Bachelor of Science - Psychology
University Of Pangasinan
Dagupan City01-2025
SENIOR HIGH SCHOOL
St. Paul College of Tarlac
Tarlac City01-2023
Skills
- Customer engagement
- Conflict resolution
- Client relationship management
- Service excellence
- Inbound call management
- Account oversight
- Active listening
- Feedback analysis
- Communication strategies
- Product knowledge
I hereby certify that all the information above is true and correct to the best of my knowledge
MARK STEVEN CORPUZ LUCENA
Timeline
Customer Service Representative
SUTHERLAND GLOBAL INC.
01.2026 - Current
Bachelor of Science - Psychology
University Of Pangasinan
SENIOR HIGH SCHOOL
St. Paul College of Tarlac