Mark Stephen Ko
Cainta, Province Of Rizal
Summary
Dynamic professional with a proven track record at Med-Metrix, excelling in fast-paced environments. Adept at problem-solving and fostering teamwork, I leverage attention to detail to enhance operational efficiency. Quick to adapt to new technologies, I consistently deliver results that improve customer experiences and drive loyalty.
Overview
10
10
years of professional experience
Work History
PROVIDER ENROLMENT
Med-Metrix
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
International Study
Collage of Toowoomba
03.2018 - 10.2021
BPO for Blue Cross and Blue Shield
Teletech
01.2017 - 02.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Responding to customer inquiries within company hours.
- Assisting with billing information.
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
BPO for Telus
Telus
03.2015 - 09.2016
- Worked well in a team setting, providing support and guidance.
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing
- Maintains communication equipment by reporting problems
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Information Technology
STI Collage
San Antonio, Metro Manila, Philippines03-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Corrective action
- Agile and Scrum
- Attention to detail
Timeline
PROVIDER ENROLMENT
Med-Metrix
12.2021 - Current
International Study
Collage of Toowoomba
03.2018 - 10.2021
BPO for Blue Cross and Blue Shield
Teletech
01.2017 - 02.2018
BPO for Telus
Telus
03.2015 - 09.2016
Bachelor of Science - Information Technology
STI Collage
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