MARK RYAN CIELO GUBATON
Población Ibajay
Summary
Responsible Housekeeper, passionate about delivering outstanding quality and service. Offering 12 years of experience in industry with a history of recognition for performance. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
2
2
Certifications
Work History
Celebrity Cleaner
Celebrity Cruises
09.2024 - 05.2025
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Organized and used industrial cleaning products following strict safety procedures.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
HOUSEKEEPING ASSOCIATE/HOUSEKEEPING TEAM LEADER
Hue Hotels and Resorts Boracay
05.2017 - 04.2024
- Achieved service time and quality targets.
- Implemented more efficient processes and reduced wasted resources.
- Developed ongoing programs using good team communication and collaboration.
- Guided teams in product merchandising and inventory management.
- Organized files to support efficiency and traceability.
- Identified issues, analyzed information and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Trained and mentored employees to maximize team performance.
- Maintained clean, safe working environments to eliminate accident risks.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
ROOM ATTENDANT
Boracay Uptown Resort and Hotel
06.2014 - 12.2017
- Delivered extra linen, paper products and toiletries to guests upon request.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Managed linen trolley, keeping it neat and organized.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
- Used specific cleaning products in each guest room as per company procedures.
- Accurately managed guest room inventory for establishment rooms.
- Cleaned guest rooms and changed linen to high standards.
- Logged, reported and turned in lost and found items, facilitating owner identification and item return.
KITCHEN STEWARD
Solaire Resort and Casino Manila
03.2013 - 04.2014
- Removed waste and inadequate food items regularly to keep workspaces neat and clean.
- Used kitchen equipment according to manufacturer's instructions and company safety protocols.
- Managed kitchen cleaning duties to keep all areas and workstations organized, well-stocked and free from hazards.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
ROOM ATTENDANT
La Carmela de Boracay Resort and Hotel
03.2011 - 02.2013
- Cleaned guest rooms and changed linen to high standards.
- Delivered extra linen, paper products and toiletries to guests upon request.
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Used specific cleaning products in each guest room as per company procedures.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Interface Computer College
Tondo High School - undefined
Tondo High School
Amado V. Hernandez Elementary School - undefined
Amado V. Hernandez Elementary School
Skills
- Team Management
- Monitoring of daily activities
- Computer Skills
- Administrative support
- Emotional support and companionship
- Flexible worker
- Confidentiality and discretion
Certification
Filipino Brand of Service Excellence (FBSE), 03/25/23
Timeline
Celebrity Cleaner
Celebrity Cruises
09.2024 - 05.2025
HOUSEKEEPING ASSOCIATE/HOUSEKEEPING TEAM LEADER
Hue Hotels and Resorts Boracay
05.2017 - 04.2024
ROOM ATTENDANT
Boracay Uptown Resort and Hotel
06.2014 - 12.2017
KITCHEN STEWARD
Solaire Resort and Casino Manila
03.2013 - 04.2014
ROOM ATTENDANT
La Carmela de Boracay Resort and Hotel
03.2011 - 02.2013
Tondo High School - undefined
Tondo High School
Amado V. Hernandez Elementary School - undefined
Amado V. Hernandez Elementary School
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Interface Computer College
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