Mark Robin Padilla
CX Tech Support Associate
Valenzuela
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Willing to be trained to help team achieve company goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
CX Tech Support Associate II
PLDT
PLDT Garnet Pasig City
09.2018 - Current
- Remote telephone and modem/router complaints and modification.
- Completed 50 report ticket of daily reports.
- It includes the daily email endorsement in another department and doing OIC task.
- Monitoring network outages to reduce the volume of ticket complaints.
- Assist technicians for repair and installation through calls
- Provide good customer service and give satisfaction
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Operation Database Service Assistant
Pointman Management Specialist- PLDT Agency
PLDT Sampaloc Manila
02.2017 - 06.2018
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadline.
- Using Digital system, creating address id for tagging of facility of fiber/copper for the job order of new application and after sales product for installation and activation.
- Completed 100 tandem service order voice and data for new application and after sales request of daily productivity.
- Completed 50 address id creation with facility checking.
- Conduct changing port for repair via system through call of field operator/technician.
Customer Service Assistant
Proserve Multiresources - PLDT agency
PLDT Maysan rd Malinta Valenzuela City
06.2015 - 12.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Described products to customers and how best to care for merchandise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
Marulas Valenzuela City 07.2011 - 03.2015
High School Diploma -
San Miguel National High School
San Juan, San Miguel Bulacan 06.2007 - 04.2011
Skills
Technical support knowledge
Remote Technical Support
Complaint resolution
Creative problem solving
Computer literature terms of using Microsoft Office (Microsoft word, Excel, Power Point)
Customer Service
Timeline
CX Tech Support Associate II
PLDT
09.2018 - Current
Operation Database Service Assistant
Pointman Management Specialist- PLDT Agency
02.2017 - 06.2018
Customer Service Assistant
Proserve Multiresources - PLDT agency
06.2015 - 12.2016
Bachelor of Science - Information Technology
Our Lady of Fatima University
07.2011 - 03.2015
High School Diploma -
San Miguel National High School
06.2007 - 04.2011