Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Renzo Martinez

Parañaque City

Summary

Proven Sales Support Associate and Customer Service Representative at CNX, adept in handling customer support escalations and employing fraud prevention knowledge. Demonstrated ability to enhance team productivity and customer loyalty through empathetic dispute resolution. Skilled in collaborative teamwork with a unique photographic memory, contributing significantly to achieving sales targets.

Overview

2
2
years of professional experience

Work History

Sales Support Associate

CNX
11.2023 - Current
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Assisted in achieving sales targets through effective coordination with the sales team.

Customer Service Representative

CNX
02.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Science, Technology, Engineering, Mathematics

Santo Niño Senior High School
2022

Humanities And Social Sciences

Olivarez College
2020

Skills

  • Customer support escalations
  • Fraud Prevention Knowledge
  • Collaborative team player
  • Photographic memory

Timeline

Sales Support Associate

CNX
11.2023 - Current

Customer Service Representative

CNX
02.2023 - 11.2023

Science, Technology, Engineering, Mathematics

Santo Niño Senior High School

Humanities And Social Sciences

Olivarez College

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Mark Renzo Martinez